Blueprint

Operations

• Establish and maintain effective communication channels across business units and project teams.
• Manage the storage, organization, and retrieval of project communications, documentation, and business metrics.
• Review contracts, cost proposals, and contract amendments to ensure accuracy and compliance.
• Develop and maintain project plans, including work breakdown structures, milestones, and timelines.
• Define, document, and improve business and operational processes.
• Track project budgets and expenditures, ensuring costs are controlled and aligned with approved budgets.
• Monitor financial transactions and validate spend against forecasts and controls.
• Identify potential budget overruns and proactively recommend mitigation strategies.
• Provide ongoing reporting and insights to project managers or directors to support decision-making.

Office Operations Manager – Workplace Experience

Communications

• Lead social strategy and execution for Consumer Products partnerships and Spanish‑language channels, aligning all content with the franchise’s broader brand voice and marketing objectives.
• Develop social content calendars, campaign approaches, and channel‑specific strategies tailored to Spanish‑speaking audiences.
• Partner cross‑functionally with marketing, product, integrated teams, and stakeholders to understand priorities, timelines, and KPIs, translating them into effective social plans.
• Act as a strategic bridge between business goals and creative execution, helping shape briefs and providing guidance to creative partners.
• Manage day‑to‑day social operations: content planning, scheduling, drafting copy, publishing, and community engagement.
• Craft culturally relevant, platform‑specific content that resonates with gaming communities.
• Create, curate, and elevate content—highlighting creators, UGC, community moments, and Consumer Products stories.
• Ensure tone consistency and brand alignment across all channels.
• Engage authentically with players, creators, partners, and brands across social platforms.
• Support light moderation tasks as needed to maintain a positive and inclusive community environment.
• Track social performance across channels, providing insights and data‑driven recommendations.
• Contribute to performance dashboards, campaign recaps, and ongoing optimization efforts.
• Use data storytelling to demonstrate content impact and inform future planning.
• Maintain a strong pulse on social trends, gaming culture, creator ecosystems, and emerging platform behaviors.
• Identify opportunities to authentically connect cultural moments to the brand and Consumer Products offerings.

Communications Specialist – Gaming, Spanish Fluency

Program Manager

• Manage operational processes for Experience Reviews, Audits, and Customer Programs
• Oversee intake and scheduling for research-related events
• Maintain metrics, reporting mechanisms, and research-related data (Excel, dashboards)
• Drive multiple initiatives concurrently in a fast-moving environment
• Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies
• Maintain process documentation across cross-functional partnerships
• Partner with procurement to ensure vendor compliance with security, privacy, and legal standards
• Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango)
• Maintain AI/agent tooling used across the team
• Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting)
• Create dashboards to report on tool usage and research data
• Organize, update, and distribute research best practices, templates, and guides
• Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality
• Maintain researcher handbook resources and internal/external research insights sites
• Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels
• Build monthly newsletters and support structured communication channels
• Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows

Research Operations Program Manager

QA Engineer

• Lead and manage the company’s quality systems, including SOPs, documentation control, change management, deviation management, CAPA processes, and internal quality governance to ensure regulatory compliance and operational effectiveness.
• Oversee product quality across the lifecycle, supporting product commercialization, specification management, raw material and finished product quality standards, and collaboration with R&D, operations, and supply chain teams.
• Manage and evaluate third-party manufacturing partners, including qualification, auditing, ongoing performance monitoring, and quality issue resolution to ensure adherence to company standards and regulatory requirements.
• Develop and monitor quality metrics and reporting, establishing KPIs and dashboards to track quality performance across products, suppliers, and manufacturing partners, and drive continuous improvement initiatives.
• Build and lead the company’s quality team, establishing clear processes, organizing quality data and documentation, and scaling the function to support company growth.
• Serve as the internal quality authority, partnering cross-functionally to ensure quality considerations are integrated into product development, commercialization, supply chain decisions, and regulatory compliance activities.

Senior Director, Quality Assurance

Procurement

• Support networking procurement initiatives related to hardware purchasing and supplier coordination
• Manage operational procurement workflows including purchase order placement and approval routing
• Partner with procurement teams to ensure orders are aligned with approved contracts, pricing, and SKU requirements
• Identify and resolve blockers impacting procurement workflows or order processing
• Ensure procurement tasks are completed within established service level agreements (SLAs)
• Maintain procurement records, documentation, and operational checklists related to purchase orders and supplier engagement
• Track procurement activity within internal systems and queues
• Support reporting and analysis through data queries and dashboard development where needed
• Develop operational documentation to support procurement processes and approvals
• Work within enterprise financial and procurement tools to place and manage purchase orders
• Validate purchase order details, contract pricing, and supplier alignment within procurement systems
• Support process improvements and system updates impacting procurement operations
• Collaborate closely with procurement teams, finance partners, networking teams, and other internal stakeholders
• Partner with stakeholders to ensure networking hardware SKUs and orders are properly aligned with procurement requirements

Procurement Specialist – Hardware

Support Engineer

• Perform manual accessibility assessments on web properties and digital experiences based on WCAG 2.1/2.2 AA standards.
• Conduct manual testing including keyboard navigation, screen reader evaluation, color contrast reviews, and ARIA validation.
• Execute and troubleshoot automated accessibility scans using approved enterprise tools (e.g., Accessibility Insights).
• Investigate and resolve scan configuration issues, false positives, and automated test failures.
• Maintain and review the inventory of accessibility scanning tools, configurations, and assessment processes.
• Ensure accessibility results are accurate, actionable, and aligned with compliance requirements.
• Provide clear, technically grounded guidance to engineering teams to support remediation of accessibility findings.
• Track assessment outcomes and assist with maintaining dashboards, reports, and documentation.
• Contribute to division-level accessibility initiatives spanning multiple organizations, sites, and tools.

Support Engineer – Accessibility Compliance

Account Manager

• Develop and execute the overall strategy for influencer marketing, affiliate marketing, and strategic partnerships aligned with company growth objectives
• Set clear KPIs and performance targets, and regularly report on channel performance to executive leadership
• Build and scale a best-in-class influencer marketing program spanning nano, micro, and macro influencers
• Oversee and optimize the affiliate program across content publishers, creators and emerging channels/partners
• Identify, negotiate, and execute strategic creator and celebrity partnerships that expand brand reach and drive incremental revenue
• Collaborate with content team to maintain brand consistency across all partner touchpoints

Senior Director, Influencer, Affiliate, Partnerships

Technical Program Manager

• In this role, you will support the launch of a new partner‑focused support offering by driving program structure, operational rigor, and executive‑level communication across a large portfolio of work.
• You will manage 20+ concurrent workstreams, maintain a master program schedule, coordinate cross‑functional activities, and ensure leadership has clear, concise, and visually compelling updates.
• This position is ideal for a seasoned program manager who thrives in complex environments, can influence across multiple stakeholders, and can produce executive‑ready materials with minimal direction.
• Manage a large portfolio of programs and workstreams, including master timelines, dependencies, risks, and mitigations.
• Coordinate meetings, drive follow‑ups, and ensure accountability across 20+ active workstreams.
• Develop and deliver executive‑ready presentations, including clear visual storytelling suitable for senior leadership reviews.
• Plan and coordinate activities related to product rollouts, operational readiness, partner success initiatives, or other complex non‑IT programs.
• Present proposals, findings, status reports, and strategic recommendations to leadership and cross‑functional teams.
• Analyze resource needs, market dynamics, and business requirements to assess feasibility and guide program direction.
• Collaborate with management, operations, marketing, and delivery teams to define project specifications and operational procedures.
• Review, recommend, or approve contracts, cost estimates, and change proposals.
• Provide leadership, mentorship, and oversight to ensure team members maintain strong performance and competence.
• Consult with internal stakeholders and partners to align on program specifications, success criteria, and deliverables.

Senior Non-Technical Program Manager

Product Designer

• Partner closely with business development teams and internal stakeholders to understand business goals, user needs, and project requirements.
• Analyze user needs and software requirements to determine feasibility and scope within time, technical, and cost constraints.
• Design, develop, and modify user interfaces and software systems using data‑driven insights, scientific analysis, and modeling to predict and measure outcomes.
• Plan and define system specifications, layouts, workflows, and modifications to peripheral equipment or supporting systems.
• Coordinate installation of software systems and monitor performance to ensure alignment with design specifications.
• Leverage strong communication and problem‑solving skills to align design decisions with end‑user needs and organizational goals.
• Contribute high‑quality UX, interaction design, and visual design work across internal product initiatives.

Senior UX Designer

User Researcher

• You will serve as a Senior UX Researcher responsible for shaping high‑impact user experiences within communication and collaboration workflows.
• This position focuses on uncovering user needs, identifying opportunities for innovation—including AI‑driven enhancements—and driving research that informs strategic product and design decisions.
• You’ll partner closely with designers, product managers, and engineers to deliver insights that elevate end‑to‑end experiences and help teams execute world‑class solutions rooted in human‑centered design.

Senior UX Researcher

Product Manager

• Own the enterprise roadmap
• Define and prioritize the enterprise pod roadmap
• Balance integrations, enterprise features, and core product alignment
• Translate real deployment learnings into durable product improvements
• Make tradeoffs between speed, scope, and long-term maintainability
• Shape and scale EHR integrations
• Own the product strategy for EHR integrations
• Turn bespoke integration requests into repeatable patterns
• Expand the set of supported EHRs in a structured way
• Ensure integrations feel native, not bolted on
• Drive enterprise execution
• Partner with engineering and design to ship enterprise initiatives
• Scope projects, define sequencing, and manage timelines
• Oversee enterprise deployments from a product lens (without being the day-to-day customer owner)
• Ensure we’re building reusable infrastructure, not one-offs
• Support enterprise sales (selectively)
• Join key calls where product clarity or technical depth is needed
• Assess feasibility and help shape integration approaches
• Provide clear input into deal structure and scope
• Act as the internal enterprise signal
• Consolidate feedback from Sales and Customer Success
• Distill it into product decisions
• Protect the core product while meeting enterprise needs

Product Manager – Integrations, Enterprise

• Serve as a Senior Program Manager responsible for driving operational excellence and supporting system integration activities across enterprise delivery and factory operations.
• Lead concurrent programs while operating in a fast-paced, tactical environment that requires hands-on execution, strong cross-functional coordination, and strict adherence to 24–48 hour SLAs.
• Partner closely with engineering, supply chain, operations, and business teams to troubleshoot system issues, maintain data integrity (inventories), prevent operational delays, and implement continuous improvement initiatives.
• Manage and resolve system integrator requests within 24–48 hour SLAs, proactively identifying and eliminating operational blockers that could impact factory operations and rack delivery.
• Analyze operational, inventory, and ERP (SAP) data using advanced Excel and reporting tools to drive informed decision-making and maintain data accuracy.

Senior Program Manager – Supply Chain

Security Engineer

• Support a large-scale Security Development Lifecycle (SDL) program spanning thousands of engineering teams.
• Conduct audits of technical security controls and validate secure development practices.
• Develop automation to improve security oversight and support SDL program.

Program Manager – Cloud Security

Recruitment

• Source and engage candidates across LinkedIn, job boards, referrals, and outbound channels
• Build and manage talent pipelines for technical roles (engineering, product, data) as well as clinical and non-technical roles (marketing, supply chain, finance, etc)
• Conduct initial outreach, support screening coordination, manage candidate communications, and oversee interview scheduling process
• Partner with recruiters and hiring managers to understand role requirements and hiring priorities
• Support onboarding and offboarding processes (offers, paperwork, systems access, IT coordination)
• Maintain HR process hygiene including employee records, benefits support, compliance tasks, and performance cycle coordination

Talent Sourcer, People Operations Specialist

• Lead social media strategy and execution for gaming marketplace initiatives, ensuring alignment with overall brand voice, social strategy, and business objectives.
• Partner cross-functionally with Marketplace, Product Marketing, and Integrated Marketing teams to translate priorities and campaign goals into actionable social plans.
• Develop strategic briefs and content recommendations that guide creative teams in producing culturally relevant, high-performing social content.
• Manage day-to-day social operations, including content planning, editorial calendar oversight, copywriting, publishing, community engagement, and light moderation.
• Identify and activate timely cultural trends, platform innovations, and creator ecosystem opportunities to drive authentic audience engagement.
• Create and elevate content at scale, highlighting creators, user-generated content, and community moments to increase discovery and sustained interest.
• Track, analyze, and report on social performance metrics, leveraging data-driven insights to optimize campaigns and demonstrate measurable impact against business goals.