Blueprint

Research Operations Program Manager

Blueprint

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $31 - $34 per hour

About the role

  • Manage operational processes for Experience Reviews, Audits, and Customer Programs
  • Oversee intake and scheduling for research-related events
  • Maintain metrics, reporting mechanisms, and research-related data (Excel, dashboards)
  • Drive multiple initiatives concurrently in a fast-moving environment
  • Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies
  • Maintain process documentation across cross-functional partnerships
  • Partner with procurement to ensure vendor compliance with security, privacy, and legal standards
  • Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango)
  • Maintain AI/agent tooling used across the team
  • Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting)
  • Create dashboards to report on tool usage and research data
  • Organize, update, and distribute research best practices, templates, and guides
  • Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality
  • Maintain researcher handbook resources and internal/external research insights sites
  • Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels
  • Build monthly newsletters and support structured communication channels
  • Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows

Requirements

  • 2+ years of experience in research operations, user research, or related operational roles
  • Strong project management with the ability to manage multiple initiatives at once
  • Excellent communication and stakeholder management skills
  • Proven ability to work independently, embrace ambiguity, and deliver organized results
Benefits
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
metrics reportingprocess documentationautomationdata analysisdashboard creationcompliance managementresearch operationsuser researchvendor compliancegovernance frameworks
Soft Skills
project managementcommunicationstakeholder managementindependent workorganizational skillsadaptabilityproblem-solvingtime managementcollaborationattention to detail