Blueprint

Director of Operations, Health Coaching

Blueprint

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $130,000 per year

Job Level

Lead

About the role

  • Own day-to-day clinical and operational execution across Blueprint’s care model
  • Ensure smooth end-to-end workflows across physicians, health coaches, care coordinators, and support teams
  • Optimize resource allocation, scheduling, capacity planning, and service delivery
  • Identify and resolve operational bottlenecks that impact care quality or experience
  • Provide direct leadership, supervision, and performance management of the Health Coach team
  • Ensure coaching delivery aligns with physician-led care plans and clinical protocols
  • Support hiring, onboarding, training, and ongoing development of Health Coaches
  • Maintain consistent coaching standards, scope-of-practice discipline, and documentation quality
  • Foster a culture of excellence, accountability, and continuous improvement within the coaching team
  • Partner with the CMO to uphold clinical quality, safety, and consistency across care delivery
  • Implement and maintain quality assurance and continuous improvement programs
  • Monitor adherence to clinical workflows, escalation pathways, and documentation standards
  • Support peer review, case conferences, and quality improvement initiatives
  • Identify operational risks related to patient safety, compliance, or care delivery and mitigate proactively
  • Own the operational integration and optimization of Electronic Health Record (EHR) systems, Customer Relationship Management (CRM) platforms, and care coordination tools
  • Ensure systems support efficient clinical workflows, data visibility, and reporting
  • Drive adoption, training, and consistent use of technology across clinical and operational teams
  • Work with Compliance Officer to ensure compliance with healthcare regulations, HIPAA, and internal policies
  • Own operational components of the patient experience across the care journey
  • Support budgeting, forecasting, and financial planning related to clinical operations and health coaching
  • Collaborate with executive leadership and the CMO on strategic planning and execution.

Requirements

  • Bachelor’s degree or equivalent professional experience; advanced degree preferred
  • Active Health Coaching Certification, preferably: National Board Certified Health & Wellness Coach (NBC-HWC) or equivalent nationally recognized certification
  • Minimum 3–5 years of experience leading teams, preferably within healthcare or digital health
  • Demonstrated experience managing complex workflows across multidisciplinary teams
  • Strong understanding of clinical operations, care delivery, and patient experience
  • Experience overseeing EHR and CRM systems and driving operational adoption
  • Excellent organizational, communication, and leadership skills
  • High attention to detail with the ability to manage multiple priorities under pressure.
Benefits
  • Salary Range: $90-130k
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical operationscare deliveryresource allocationschedulingcapacity planningperformance managementquality assurancefinancial planningworkflow managementpatient safety
Soft Skills
leadershipcommunicationorganizational skillsattention to detailability to manage multiple prioritiescollaborationcoachingproblem-solvingaccountabilitycontinuous improvement
Certifications
Health Coaching CertificationNational Board Certified Health & Wellness Coach (NBC-HWC)