BlueMatrix

Client Success Manager

BlueMatrix

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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Salary

💰 ¥800,000 - ¥12,000,000 per year

About the role

  • Own and nurture strong relationships across a book of strategic and mid-market investment banking clients in Japan.
  • Serve as the primary point of contact, engaging with both senior executives and day-to-day users across business, operations, and technology teams
  • Act as a trusted advisor to stakeholders at all levels, leveraging a consultative approach to drive adoption, deliver measurable results, and maximize value for our clients
  • Collaborate closely with Support, Product and other internal teams to ensure timely resolution of client issues
  • Act as the client’s advocate by managing requests, escalating challenges, and championing their priorities across the organization
  • Proactively identify and mitigate churn risks, driving strong retention by reinforcing value and alignment with clients’ business objectives
  • Partner with Account Managers on strategic accounts to support upsell and cross-sell opportunities
  • Drive organic expansion by uncovering new use cases, increasing adoption, and broadening platform engagement across owned accounts
  • Partner closely with Sales, Account Management, Product, and other internal teams to deliver a cohesive, seamless client experience
  • Share client insights and feedback internally to inform product roadmap and support strategic prioritization

Requirements

  • 5-7+ years of experience in customer success, relationship management or account management roles, preferably within SaaS.
  • Proven track record managing enterprise relationships in financial services, specifically investment banking, capital markets, or institutional research.
  • Commercially minded, with demonstrated success in increasing client value, supporting growth initiatives and strengthening long term relationships
  • Aptitude for navigating complex enterprise platforms
  • Ability to develop deep product expertise and translate technical concepts for diverse audiences
  • Experienced in leveraging data to drive retention, adoption and proactive engagement
  • Strong communication, problem solving, and executive presence
  • Efficiency in both Japanese and English language (written and spoken)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successrelationship managementaccount managementSaaSdata analysisproduct expertisetechnical translation
Soft Skills
communicationproblem solvingexecutive presenceconsultative approachclient advocacycollaborationstrategic thinking