Bluefish AI

Customer Success Operations Lead

Bluefish AI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

About the role

  • Build and own a centralized customer intelligence layer combining product usage, account context, and engagement signals.
  • Define and iterate on health scoring and risk signals that surface clear, actionable insights.
  • Translate CS strategy into concrete workflows, automation, and playbooks that support 1:few and 1:many CSM motions.
  • Design scalable playbooks by persona, lifecycle stage, and risk profile.
  • Partner with GTM Systems and technical teams to define requirements, test solutions, and drive system rollouts.
  • Identify friction in existing CS motions and deploy operational solutions that improve scale and consistency.

Requirements

  • 5+ years of experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership—ideally in a marketing tech environment.
  • Proven experience building or evolving CS operations in early-stage or fast-scaling environments.
  • Strong systems thinker with hands-on experience designing workflows, automation, and data-driven processes.
  • Comfortable working with product usage data, customer signals, and cross-functional stakeholders.
  • Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services and Sales.
  • Startup-ready mentality with a bias toward action, comfort with ambiguity and enthusiasm for building from the ground up.
  • Experience using AI tools, no-code platforms, or light scripting to create operational efficiency that drives client outcomes is a plus.
Benefits
  • Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
  • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
  • Join an experienced high-performing team where you will have immediate ownership and impact
  • Experience a true meritocracy with significant career growth upside as the business scales
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer intelligencehealth scoringrisk signalsworkflowsautomationplaybooksdata-driven processesoperational solutionsAI toolsno-code platforms
Soft Skills
systems thinkercollaborativecross-functional teamworkstartup-ready mentalitybias toward actioncomfort with ambiguityenthusiasm for building