Bluefish AI

Scaled Customer Success Lead

Bluefish AI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

About the role

  • Own value delivery for a large, multi-market book of business, ensuring users reach meaningful value milestones through a mix of direct engagement and scaled programs.
  • Design and run 1:few and 1:many customer touchpoints, including client office hours, training webinars, and value-focused sessions that drive adoption and product understanding.
  • Partner closely with Account Leads to ensure scaled programs reinforce global business goals, renewals, and expansion efforts.
  • Help define and refine persona-based value goals and success patterns, translating customer insights from your book of business into repeatable enablement assets and playbooks for the broader customer base.
  • Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales and Support to deliver a seamless customer experience.
  • Monitor program effectiveness using usage data and customer feedback to continuously improve outcomes.
  • Translate risk signals into effective multi-medium mitigation strategies that address adoption gaps and improve retention outcomes.
  • Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.

Requirements

  • 5+ years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
  • Proven experience delivering value to enterprise customers, while thinking beyond 1:1 engagement toward scalable models.
  • Demonstrated ability to design, run, and iterate on customer programs (office hours, webinars, enablement, lifecycle motions).
  • Comfortable working with data, usage signals, and customer feedback to inform decisions and improve outcomes.
  • Strong communication and facilitation skills, with confidence engaging diverse customer stakeholders and leading sessions for large audiences.
  • Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services and Sales.
  • Systems-oriented mindset—able to spot patterns across customers, document learnings, and translate insights into repeatable processes and playbooks.
  • Startup-ready mentality with a bias toward action, comfort with ambiguity and enthusiasm for building from the ground up.
  • Experience with AI-driven platforms, Martech stacks, or complex SaaS products is a strong plus
Benefits
  • Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
  • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
  • Join an experienced high-performing team where you will have immediate ownership and impact
  • Experience a true meritocracy with significant career growth upside as the business scales
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successstrategic partnershipscustomer programs designdata analysisusage signals interpretationcustomer feedback utilizationprogram effectiveness monitoringAI-driven platformsSaaS products
Soft Skills
strong communicationfacilitation skillscollaborationsystems-oriented mindsetpattern recognitiondocumentationleadershipadaptabilityproblem-solvingcustomer engagement