Strategic Customer Success Lead
Bluefish AI
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
Visit company websiteExplore more
Job Level
About the role
- Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
- Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
- Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
- Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
- Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
- Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
- Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
- Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
- Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
- Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.
Requirements
- 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
- Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
- Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
- Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
- Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
- Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
- Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
- Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
Benefits
- Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
- Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
- Join an experienced high-performing team where you will have immediate ownership and impact
- Experience a true meritocracy with significant career growth upside as the business scales
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successstrategic partnershipsadvertisingcampaign strategymeasurementdata analysismedia strategyAI adoptioncustomer feedback
Soft Skills
strategic advisorcommunicationrelationship-buildingcollaborationproblem-solvingproactive mitigationcustomer engagementthought leadershipadaptabilitybias toward action