Bluefish AI

Account Manager

Bluefish AI

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • Manage day-to-day relationships with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.
  • Support the development and execution of account plans aligned with customer objectives and internal growth goals.
  • Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals.
  • Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales.
  • Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience.
  • Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
  • Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
  • Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations.
  • Help develop case studies, insights, and reporting that add value to the customer and internal teams.

Requirements

  • 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
  • Proven ability to manage enterprise customers and support complex account needs with a consultative approach.
  • Strong communication and presentation skills, with the ability to build trust with both technical and business stakeholders.
  • Comfortable working with data and analytics to extract insights and inform strategy.
  • Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment.
  • Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.
  • Proactive, solutions-oriented mindset with a passion for customer success.
  • Experience working with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus.
  • Excellent verbal and written communication abilities.
  • Native French-language and native English-language skills
  • Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.
  • High energy, self-starter attitude with a bias toward action.
Benefits
  • Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
  • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
  • Join an experienced high-performing team where you will have immediate ownership and impact
  • Experience a true meritocracy with significant career growth upside as the business scales
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successstrategic partnershipsdata analyticsconsultative approachSaaSMartechAI-driven marketing platformsdigital media solutions
Soft Skills
communication skillspresentation skillstrust buildingorganizational skillsdetail-orientedproactive mindsetsolutions-orientedstartup-ready mentalityself-starter attitudeability to manage multiple accounts