Customer Service Trainee
BlueCross BlueShield of Tennessee
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Job Level
About the role
- Provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more
- Receiving, investigating and resolving all customer inquiries timely and accurately
- Handling customer service inquiries and problems via the telephone
- Ensuring all customer communication is clearly documented
- Educating caller to ensure resolution is achieved on first contact
- Must be able to pass required testing
- Participation and attendance are mandatory
- Work overtime as required
Requirements
- 1 year - Experience in a customer service support role is required
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- If current employee with the company, must meet minimum performance expectations
Benefits
- Flexibility to work in rotating shifts from 8:00 AM EST to 9:00 PM EST, including some weekends and holidays
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service supportMicrosoft OfficeOutlookWordExcelPowerPoint
Soft Skills
oral communicationwritten communicationinterpersonal skillsorganizational skillstime managementindependent decision-makingproblem-solvingcollaborationfast-paced environment