Member Experience Program Consultant
BlueCross BlueShield of Tennessee
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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About the role
- Build relationships with provider offices to coordinate and execute wellness events
- Engage multiple partners (providers, vendors, Member Outreach, Transportation)
- Drive gap‑closure success through event planning, member attendance efforts, and follow‑up reporting
- Monitoring health education programs trending and analysis of findings and making improvements.
- Implementing outreach programs to members and providers to facilitate an increase in the number of preventative health services.
- Supports the planning and execution of community outreach initiatives which focus on improving the Stars quality scores, improving the overall member experience and improving member health outcomes.
- Ensuring quality and performance standards as defined by CMS, BCBSA, BCBST and all accrediting bodies.
- Travel about 50% of the time across Tennessee (with flexibility to choose regions)
Requirements
- Bachelors degree or equivalent work experience in Business, Public Relations, Marketing/ Advertising, or related field
- 2 years - Experience in the healthcare industry required
- 1 year - Marketing and/or communications experience required
- 1 year - Project management, account management or similar experience required
- 1 year - Experience in a member/customer-focused position is required.
- Demonstrated ability to effectively work with senior leadership teams
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Accuracy and attention to detail
- Capacity to solve problems and manage multiple assignments with critical deadlines
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Strong analytical skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementaccount managementmarketingcommunicationshealth education programsdata analysisevent planningpreventative health servicesmember outreach
Soft skills
problem solvingattention to detailorganizational skillsinterpersonal skillsoral communicationwritten communicationability to work with senior leadershipcapacity to manage multiple assignmentsflexibility