BlueCat

Customer Success Manager

BlueCat

full-time

Posted on:

Location Type: Hybrid

Location: Canada

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Salary

💰 CA$115,000 - CA$135,000 per year

About the role

  • Directly lead and manage a team of Customer Success Managers and be accountable for their performance, development, and overall impact across the customer lifecycle
  • Set the strategic direction for the team and ensure consistent execution of customer success initiatives
  • Drive measurable outcomes across retention, adoption, expansion, and long term customer value
  • Oversee departmental operations, manage performance and resource allocation, and build a culture rooted in accountability, collaboration, and customer advocacy
  • Coach and develop Customer Success Managers, ensuring they lead their customer portfolios effectively while growing as strategic advisors
  • Develop and execute customer success strategies aligned with company objectives, driving initiatives that enhance customer satisfaction and engagement
  • Identify scalable process improvements and optimize operational efficiency
  • Monitor key performance indicators to ensure the function delivers strong business results
  • Closely partner with Sales, Product, Support, and senior leadership, advocating for customer needs

Requirements

  • Proven experience leading and developing Customer Success Managers within a SaaS or enterprise technology environment
  • Strong understanding of customer lifecycle strategy, retention models, and value realization
  • Demonstrated ability to drive measurable improvements in customer outcomes
  • Experienced in KPI management and data driven decision making
  • Ability to translate insights into strategic action
  • Managed departmental resources, including budgeting and staffing
  • Successfully built scalable frameworks that improve operational performance
  • Strategic leadership mindset and enterprise level thinking
  • Motivated by impact and committed to delivering exceptional experiences for both customers and employees
Benefits
  • A Professional Development Budget
  • Dedicated Wellness Days and Wellness Week
  • A Lifestyle Spending Account
  • An Employee Recognition Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle strategyretention modelsvalue realizationKPI managementdata driven decision makingbudgetingstaffingoperational performancecustomer success strategiesprocess improvements
Soft Skills
leadershipcoachingstrategic thinkingcollaborationcustomer advocacyimpact motivationcommunicationaccountabilitydevelopmentengagement