blueAPACHE

Engineer

• - Managing blueAPACHE’s empower cloud backup results on a daily, weekly & monthly basis.
• - Rapidly triage and resolve backup failures in a timely manner and escalate issues with failure resolutions to the backup lead or blueAPACHE management in a timely manner based on blueAPACHE OLA’s.
• - Provide 2nd and 3rd level backup infrastructure support.
• - Perform restoration of objects or client environments in a timely manner and in line with blueAPACHE processes and procedures.
• - Managing blueAPACHE customer’s backup infrastructure – monitoring, reporting and maintaining infrastructure as required.
• - Perform maintenance, proactive and auditing tasks where required.
• - Working with the backup lead to ensure configurations are implemented to the blueAPACHE best practices.
• - Working together with the backup lead to perform regular health checks on the backup environment/s.
• - Work with the backup lead to provide recommendations to customers based on blueAPACHE best practices.
• - Working with the onboarding team to audit, review, perform health checks and recommendations new customers and devices within the backup space.
• - Identifying and raising any missing information/documentation to the backup lead and working with them to ensure it is clearly documented.
• - Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
• - Be flexible and able to quickly adapt to the needs of the customer or business.

Backup Engineer