BlueAlly

Technical Account Manager

• Serve as the main liaison between clients and internal technical teams.
• Drive client satisfaction, retention, and growth by delivering proactive account management and support.
• Understand clients' business objectives and align IT solutions accordingly.
• Coordinate service delivery, onboarding, and ongoing support with internal engineers and project teams.
• Monitor client environments and usage trends to recommend improvements or upgrades.
• Identify risks to client success and develop mitigation strategies.
• Manage regular business reviews and provide performance reporting (SLAs, KPIs, etc.).
• Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities.
• Advocate for the client internally while balancing business priorities.

Technical Client Success Manager – Hospitality

Accounting Manager

• Create and distribute customer invoices accurately and timely.
• Work with sales and project management staff on invoicing questions and timelines.
• Answer customer inquiries regarding invoices and payments and seek assistance from other departments as necessary.
• Assist with month-end close activities, including journal entries and reconciliations.
• Post revenue entries and ensure proper revenue recognition in accordance with GAAP.
• Collaborate with the Accounting team to resolve discrepancies and streamline processes.
• Support ad hoc projects and assignments as directed by the Director of Accounting and Corporate Controller.

Technical Client Success Manager – Hospitality

Accounting Specialist