BlueAlly

Account Manager

• Attain revenue and gross profit growth targets within their territory
• Collaborate and coordinate with Sales, Field Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets
• Establish and cultivate a solid working relationship with clients
• Lead, collaborate and participate with Sales on client sales calls, services estimates and sales / client strategies with “C” suite level leadership
• Serve as executive sponsor for services engagements to ensure proper customer and BlueAlly alignment, along with an authoritative escalation path to resolve conflicts and issues quickly
• Prepare sales forecasts and other projections as required
• Own and manage client satisfaction and loyalty within your territory
• Proactively resolve issues, as necessary
• Act as subject matter expert on Professional/Managed service Solution offerings and capabilities.

• Attain revenue and gross profit growth targets within their territory.
• Collaborate and coordinate with Sales, Field Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets.
• Establish and cultivate a solid working relationship with clients.
• Lead, collaborate and participate with Sales on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.
• Serve as executive sponsor for services engagements to ensure proper customer and BlueAlly alignment, along with an authoritative escalation path to resolve conflicts and issues quickly.
• Prepare sales forecasts and other projections as required.
• Own and manage client satisfaction and loyalty within your territory.
• Proactively resolve issues, as necessary.
• Act as subject matter expert on Professional/Managed service Solution offerings and capabilities.

Senior Account Manager, Velocity

Engineer

• Supports projects as a mid-to-senior team member with direction from a project lead and complies with the BlueAlly quality of delivering services
• May be part of a bigger delivery team and lead specific areas of a project related to the person’s expertise
• Provide engineering support and technical expertise across multiple projects aligned with client needs.
• Contribute to continuous improvement initiatives and help ensure adherence to quality and compliance standards.
• Ability to create technical written documentation independently and to deliver briefings to client stakeholders in a roundtable setting in areas relating to the person’s expertise
• Escalation of project impacting issues to the Delivery Directors or other appropriate leadership

Engineer II

Solutions Engineer

• Collaborate with the sales team to identify customer infrastructure, storage, and hybrid cloud requirements
• Design and propose Nutanix-based solutions aligned to customer technical and business objectives
• Act as the technical lead for complex Nutanix opportunities, including HCI, storage, DR, automation, and hybrid cloud use cases
• Deliver architecture designs, technical presentations, demonstrations, and proof-of-concepts
• Translate customer requirements into Nutanix reference architectures and best-practice designs
• Partner with Nutanix field teams and internal SMEs to validate designs and accelerate deal closure
• Provide technical guidance on migration, modernization, and consolidation initiatives
• Stay current on Nutanix platform updates, roadmap, and competitive positioning

Senior Solutions Architect – Nutanix

• Partner with sales teams to identify customer technical requirements across compute, storage, and data center infrastructure
• Design and propose HPE-based solutions aligned to customer business and technical objectives
• Serve as the technical lead on complex HPE opportunities, including server, storage, and hybrid infrastructure solutions
• Develop and deliver technical presentations, architecture reviews, demonstrations, and proof-of-concepts
• Translate customer requirements into HPE reference architectures and best-practice designs
• Collaborate with HPE field teams and internal SMEs to validate designs and accelerate deal closure
• Support infrastructure refresh, consolidation, and modernization initiatives
• Stay current on HPE product roadmaps, platform enhancements, and competitive positioning

Senior Solutions Architect

Senior Solutions Architect – HPE

Support Engineer

• Lead cross-functional teams to develop operational performance assessments and management reports.
• Oversee day-to-day technical operations of Managed Services and NOC Engineers, ensuring efficiency, responsiveness, and service excellence.
• Manage daily workload distribution and team scheduling to maintain balanced coverage across all shifts.
• Define, implement, and continually improve standard operating procedures, run books, and escalation workflows.
• Develop and deliver ongoing training programs to elevate technical capabilities across the team.
• Partner with internal groups such as SOC, Infrastructure, Consulting, and Sales to coordinate operational activities.
• Provide escalation level support for complex infrastructure and networking issues; drive root cause analysis and resolution.
• Establish, track, and report on key operational metrics (SLA compliance, ticket volume, resolution time, CSAT, etc.).
• Mentor and coach engineers at all levels to promote technical depth, accountability, and career growth.
• Drive a culture of ownership, collaboration, and continuous improvement within the support organization.
• Act as a point of escalation for major incidents and customer-impacting issues, ensuring timely communication and resolution
• Manage and administer ITSM systems (e.g., Zendesk), ensuring they align with business and operational needs.
• Actively assist with customer issues when necessary, maintaining a strong hands-on technical presence.
• Collaborate with other functional leaders to streamline support processes and improve service delivery.