Technical Client Success Manager – Hospitality

BlueAlly

Technical Client Success Manager serving as the main liaison for Hospitality IT Managed Services. Ensures exceptional client service and aligns IT solutions to achieve business goals.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as the main liaison between clients and internal technical teams.
Drive client satisfaction, retention, and growth by delivering proactive account management and support.
Understand clients' business objectives and align IT solutions accordingly.
Coordinate service delivery, onboarding, and ongoing support with internal engineers and project teams.
Monitor client environments and usage trends to recommend improvements or upgrades.
Identify risks to client success and develop mitigation strategies.
Manage regular business reviews and provide performance reporting (SLAs, KPIs, etc.).
Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities.
Advocate for the client internally while balancing business priorities.

Requirements

What you’ll need

6-10 years of experience in a client success, technical account management, or IT service delivery role.
Strong understanding of Managed Services offerings (e.g., infrastructure support, cloud services, cybersecurity, networking).
Familiarity with ITIL framework and service management tools (e.g., Zendesk, NinjaOne, etc).
Excellent communication, interpersonal, and problem-solving skills.
Ability to manage multiple accounts and priorities effectively.
Experience working with cross-functional teams (sales, engineering, support).
Technical acumen and the ability to translate complex IT concepts into business value.
Preferred: Experience with MSP-specific tools.
Familiarity with SLAs, KPIs, and other performance metrics in an MSP context.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BlueAlly Website LinkedIn All Job Openings 201 - 500 employees 🤖 Artificial Intelligence 🔒 Cybersecurity Cloud
Artificial Intelligence
Cybersecurity BlueAlly is a technology solutions provider specializing in cloud-native modernization services, application development, and IT infrastructure enhancements for enterprises. They focus on transforming critical applications, optimizing AI solutions, and delivering tailored networking and security measures, all aimed at empowering businesses to achieve peak performance and navigate the complexities of digital transformation. BlueAlly partners with leading technology companies to offer a comprehensive suite of services, including DevOps, data management, cloud solutions, and compliance consulting. Technical Client Success Manager – Hospitality Job not on LinkedIn 🔥 2 hours ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the main liaison between clients and internal technical teams.
Drive client satisfaction, retention, and growth by delivering proactive account management and support.
Understand clients' business objectives and align IT solutions accordingly.
Coordinate service delivery, onboarding, and ongoing support with internal engineers and project teams.
Monitor client environments and usage trends to recommend improvements or upgrades.
Identify risks to client success and develop mitigation strategies.
Manage regular business reviews and provide performance reporting (SLAs, KPIs, etc.).
Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities.
Advocate for the client internally while balancing business priorities. 🎯 Requirements
6-10 years of experience in a client success, technical account management, or IT service delivery role.
Strong understanding of Managed Services offerings (e.g., infrastructure support, cloud services, cybersecurity, networking).
Familiarity with ITIL framework and service management tools (e.g., Zendesk, NinjaOne, etc).
Excellent communication, interpersonal, and problem-solving skills.
Ability to manage multiple accounts and priorities effectively.
Experience working with cross-functional teams (sales, engineering, support).
Technical acumen and the ability to translate complex IT concepts into business value.
Preferred: Experience with MSP-specific tools.
Familiarity with SLAs, KPIs, and other performance metrics in an MSP context. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Account Manager 🔥 15 hours ago Axon 1001 - 5000 🔐 Security 🤖 Artificial Intelligence 📚 Education Website LinkedIn All Job Openings Technical Account Manager managing strategic customer relationships, providing technical expertise and support to optimize Axon product usage for key clients. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Manager, Technical Account Management – Eastern Region 🔥 15 hours ago CrowdStrike 5001 - 10000 🔒 Cybersecurity ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Manager of the Technical Account Management team, leading customer success in cybersecurity at CrowdStrike. Responsible for team leadership, customer engagement, and collaborative strategy execution across Latin America. 🇺🇸 United States – Remote 💵 $110k - $160k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Technical Account Manager 🔥 18 hours ago Vega 51 - 200 👥 B2C 🛍️ eCommerce 🧘 Wellness Website LinkedIn All Job Openings Technical Account Manager overseeing post-sales technical relationships for a rapidly growing cybersecurity startup. Acting as a trusted advisor while helping customers maximize their use of the Vega platform. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager Technical Service Account Manager 🕒 Yesterday IFF 10,000+ employees 💄 Beauty ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Technical Service Account Manager providing scientific support for enzyme and yeast applications in customer environments. Collaborating with sales teams and conducting process audits in Iowa. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Technical Account Manager 🕒 Yesterday LiveKit 11 - 50 🔌 API 🤖 Artificial Intelligence 📡 Telecommunications Website LinkedIn All Job Openings Technical Account Manager managing key customer relationships and technical outcomes at LiveKit. Focusing on voice-driven applications and customer success in real-time engineering. 🇺🇸 United States – Remote 💵 $170k - $200k / year 💰 Venture Round on 2022-09 ⏰ Full Time 🟠 Senior 🔴 Lead 🧑‍🔧 Technical Account Manager View More Technical Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Managed ServicesService DeliveryPerformance ReportingRisk Mitigation StrategiesAccount Management

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem-Solving SkillsMulti-Account ManagementCollaboration