Blue Yonder

Support Engineer

• Lead, coach, and mentor Service Managers and support associates
• Oversee daily service operations to ensure SLA adherence and service quality
• Act as the first point of escalation for complex or high-risk customer issues
• Ensure compliance with Major Incident Management (MIM) governance
• Act as escalation contact for customer dissatisfaction and SLA risks
• Drive root cause analysis and problem management
• Identify process improvement opportunities

Expert Support Engineer – Cloud Applications, SaaS – Service Manager