Software Engineer – ServiceNow, Virtual Agent, AI Search
Blue Yonder
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Tech Stack
About the role
- Responsible for enabling and scaling GenAI powered experiences on the ServiceNow platform
- Operationalizes Now Assist for ITSM, HRSD, AI Search, and Virtual Agent
- Manages and configures Now Assist configuration via the admin console
- Partners with stakeholders to identify true AI use cases
- Provides L3 support and continuous optimization for AI enabled workflows
Requirements
- 6+ years of ServiceNow development and platform experience
- Hands on experience with Virtual Agent and conversational workflows
- Experience enabling or supporting Now Assist capabilities
- Strong ServiceNow development skills (JavaScript, Glide API, Flow Designer)
- Experience with Now Assist for ITSM and/or HRSD
- Experience with AI Search and enterprise search readiness
- Experience with knowledge management and self-service optimization.
Benefits
- Collaboration, respect, and a great work-life balance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow developmentJavaScriptGlide APIFlow DesignerNow AssistVirtual AgentAI Searchknowledge managementself-service optimizationconversational workflows