Senior Director, Customer Education and Adoption – Services, Product
Blue Yonder
full-time
Posted on:
Location Type: Remote
Location: Arizona • Texas • United States
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Salary
💰 $168,875 - $219,124 per year
Job Level
About the role
- Develop and implement a comprehensive strategy for Customer Education and Adoption that aligns with Blue Yonder's business objectives and customer needs.
- Revitalize and expand the Customer Education Services practice to deliver exceptional learning experience and drive customer engagement.
- Lead the growth of a Customer Change Management Practice to facilitate smooth transitions and maximize customer adoption of Blue Yonder solutions.
- Oversee the development and delivery of innovative educational programs, including digital subscriptions, instructor-led training, and certification programs, to enhance customer knowledge and proficiency.
- Design and execute change management frameworks and methodologies to support customers in navigating organizational changes associated with Blue Yonder solution implementations.
- Build strong relationships with key stakeholders, including customers, partners, and internal teams, to foster collaboration and drive customer-centric initiatives.
- Establish metrics and KPIs to measure the effectiveness of adoption and enablement programs.
- Build and lead a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.
Requirements
- Bachelor’s degree in Business Management, Education, Change Management or similar.
- 10+ years of experience in customer education, adoption, enablement, change management or professional services within enterprise software/SaaS.
- 5+ years in senior leadership roles managing large, cross‑functional and global teams.
- Demonstrated success developing and executing customer education and enablement programs that drive adoption, retention, and measurable customer value.
- Proven experience leading an education product development function, spanning digital subscriptions, instructor‑led training, certifications, and blended learning modalities.
- Strong understanding of change management principles and methodologies.
- Experience partnering closely with Product, Sales, Marketing, and Customer Success on enablement strategy.
Benefits
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer educationcustomer adoptionchange managementeducational program developmentdigital subscriptionsinstructor-led trainingcertification programsenablement programsmetrics and KPIsblended learning modalities
Soft Skills
leadershipcollaborationcustomer-centricityinnovationrelationship buildingteam managementstrategic thinkingcommunicationstakeholder engagementorganizational change facilitation