Blue Stream Fiber

Customer Experience Representative I

Blue Stream Fiber

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • The Customer Experience Representative I (CX Rep I) is responsible for delivering first-level customer support. This position is the initial point of contact for the most common inquiries, focusing on basic account management and Tier I technical troubleshooting. The CX Rep I is expected to resolve all straightforward matters promptly and accurately, ensuring a positive customer experience, while escalating more complex account or technical queries to senior representatives or supervisors.

Requirements

  • All candidates **must **live in Florida.
  • **Must be available to work a schedule with variable start times and may include overnights, weekends (Saturday, Sunday or both are possible) and holidays.**
  • High school diploma or equivalent.
  • Bilingual (English/Spanish) a plus.
  • Excellent communication and interpersonal skills.
  • Basic computer proficiency and familiarity with CRM systems and Microsoft Office.
  • Two years of related experience in a call center environment preferred.
  • We require a minimum internet speed of 50 mbps download and 10 mbps upload. A speed test will be required and results need to be submitted.
  • A designated work area free from any distractions or interruptions.
  • Availability to participate in mandatory phases of virtual training over the first two months of employment. You **must **be able to train all mandatory training without interruption.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Strong problem-solving skills and attention to details.
  • Advancement Criteria (**Internal Only**):
  • Maintain high performance and quality customer interactions.
  • Complete a minimum of 6 months in the CX Rep I role.
  • Successfully complete all required training programs.
  • Maintain a clean disciplinary record.
  • Rank among the top 20% of performers in the CX Rep I level for at least 6 months.
Benefits
  • - Medical, Dental and Vision
  • - PTO & Holidays
  • - 401K + Match
  • - Life Insurance
  • - FSA & HSA
  • - Short Term/Long Term Disability
  • - Legal Plan Support & EAP

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
basic account managementTier I technical troubleshootingcomputer proficiencyCRM systemsMicrosoft Officeinternet speed requirements
Soft skills
communication skillsinterpersonal skillsproblem-solving skillsattention to detailability to handle multiple tasksability to work in a fast-paced environment
Certifications
high school diploma or equivalent