Blue Nile

Customer Success Manager

• Develop and execute customer lifecycle marketing strategies to increase engagement, retention, and repeat purchases for both JamesAllen.com and Blue Nile.
• Manage and optimize CRM tools, including email marketing platforms, segmentation strategies, and customer databases to ensure efficient and personalized communication with customers.
• Create, test, and optimize push email workflows to drive conversions and generate brand affinity.
• Collaborate with cross-functional teams (e.g., product, analytics, design) to create tailored CRM campaigns that align with product launches, seasonal promotions, and business objectives.
• Analyze CRM data, customer behavior, and campaign performance to measure effectiveness and identify opportunities for improvement.
• Collaborate on customer segmentation strategies to deliver targeted, personalized messaging based on demographics, behavior, and purchase history.
• Monitor industry trends and best practices in CRM to implement innovative strategies and tools that improve customer engagement and experience.
• Maintain customer data integrity and ensure compliance with data protection regulations (e.g., GDPR, CCPA).
• Report on key CRM metrics such as open rates, click-through rates, conversion rates, and customer retention to senior leadership.
• Support A/B testing and campaign optimization to continually improve the effectiveness of CRM communications.
• Work with customer service and support teams to understand customer feedback and incorporate insights into CRM strategies.

Senior CRM Specialist

Operations

• Lead Demand and Inventory Fulfilment Planning within the S&OP process, developing rolling forecasts and scenario planning
• Develop rolling forecasts (weekly, monthly, quarterly) using advanced statistical methods and AI/ML models to improve forecast accuracy
• Design inventory optimization strategies balancing service levels and working capital across global distribution
• Build and maintain real-time dashboards tracking KPIs across sales, inventory, forecast accuracy, and operations
• Implement predictive analytics for demand sensing, customer behavior modeling, pricing, and promotional effectiveness
• Drive AI/ML integration and lead technology selection and implementation for planning systems (SAP IBP, Anaplan, o9, JDA)
• Partner with IT/Engineering to automate reporting and scale data infrastructure (Snowflake, Tableau, Power BI)
• Serve as primary planning liaison to executive leadership and present monthly business reviews
• Facilitate weekly S&OP and monthly integrated business planning sessions and manage vendor relationships
• Lead and develop a team of 2-3 professionals, set OKRs, and build succession planning
• Develop contingency plans and early warning systems for supply chain disruptions
• Lead lean/Six Sigma initiatives to improve planning cycle time and continuous improvement

Senior Manager, Operations Planning and Analytics

Manager

• R2Net is a jewelry company with a technology soul, providing e-commerce and supply chain platforms to connect the diamond industry's ecosystem, including manufacturers, retailers, and consumers.
• We are seeking a Senior Manager of Strategic Merchandising to drive key business strategies through data insights, cross-functional collaboration, and leadership. In this role, you will focus on pricing optimization, margin improvement as well as product mix and portfolio evolution strategies to maximize growth opportunities while fostering collaboration across teams. The ideal candidate will excel at combining advanced analytical capabilities with strong interpersonal and communication skills.
• Responsibilities:
• Lead the development and execution of data-driven merchandising strategies that optimize pricing, improve margins, enhance product mix and drive portfolio evolution across our e-commerce platforms.
• Leverage data analytics tools to guide strategic decisions on product selection, pricing, promotions, and inventory management, ensuring alignment with organizational goals.
• Guide and provide training to direct reports, ensuring consistency and clarity in understanding daily tasks and requirements.
• Collaborate with cross-functional teams including analytics, supply chain, and marketing to align on pricing strategies, promotional activities, and inventory planning.
• Build and maintain tools, reports, and dashboards to monitor key performance metrics related to pricing, margins, and product performance.
• Present data-driven recommendations and strategic insights to senior leadership, influencing decision-making and business strategy.
• Partner with the analytics team to refine models that evaluate product lifecycle performance, pricing effectiveness, and assortment mix.
• Stay informed on competitor strategies, market conditions, and industry trends to proactively adjust merchandising strategies.

Senior CRM Specialist

Senior Manager, Operations Planning and Analytics

Senior Manager, Strategic Merchandising