Manager, Patient Services
Blue Matter
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $160,000 - $175,000 per year
About the role
- Manage project teams in the delivery of cross-functional projects across multiple areas of expertise, primarily focused on patient services but also including product/program commercialization, launch, strategy, and organizational excellence
- Support project leadership in the development of project objectives; develop and manage project plans
- Identify required project tasks, assist project leads in assigning tasks to team members, and demonstrate accountability for ensuring task completion
- Design, execute, analyze and synthesize primary and secondary research efforts
- Identify key insights, recommendations, opportunities, and threats to inform corporate and commercial strategies
- Regularly engage senior-level clients
- Recruit, develop and manage top talent
- Identify business opportunities and support new business acquisition
Requirements
- Demonstrated expertise and experience in patient services commercialization, launch strategy, operations and continuous improvement in efficiency
- Experience with patient journeys, process flows/mappings, business rule design, and voice of the customer analysis
- Demonstrated expertise in supporting the development of effective U.S. patient services strategies
- Subject matter expertise in the areas of patient access, affordability, and adherence services
- Experience in / understanding of key market access stakeholders, including patient services, payer, field/sales, trade and channel, marketing, regulatory/compliance
- Experience in / understanding of strategy, implementation and execution in support of program operations and design
- Experience in / understanding of evolving healthcare policy and impact on access
- Demonstrated subject matter expertise in both the medical and pharmacy benefit across all major US payer segments (e.g., Commercial, Medicare, Medicaid, and Federal Markets)
- Demonstrated knowledge of reimbursement methodologies across core sites of care, including physician offices / clinics, hospital outpatient departments, hospital inpatient, and long-term care settings
- Prior experience fielding primary market research initiatives in support of commercial strategy campaigns
- Demonstrated ability to lead multiple workstreams across matrixed teams
- Strong analytical and problem-solving skills
- Excellent written and oral communication skills
Benefits
- 401k - generous employer match with immediate vesting and financial planning resources
- Comprehensive medical, dental and vision coverage options effective day 1 of employment
- Flexible spending account (FSA) or Health Savings Account (HSA)
- Company paid insurances including Short- and Long-Term Disability and Life insurance as well as additional voluntary options
- Paid parental leave for all new parents
- Health & Wellness Benefit (e.g., gym memberships; $1000 reimbursement annually)
- Employee Assistance Program
- Generous paid time off including vacation, sick days, floating and company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementmarket accesspatient services commercializationprocess flowsbusiness rule designprimary market researchreimbursement methodologieshealthcare policystrategy implementationdata analysis
Soft Skills
leadershipaccountabilityanalytical skillsproblem-solvingcommunicationteam managementclient engagementtalent developmentstrategic thinkingcross-functional collaboration