Blue Cross UK

Customer Support

• Handling complaints from service users with empathy, professionalism, and attention to detail.
• Documenting and investigating complaints and supporting timely resolutions.
• Responding in writing to enquiries and feedback across letters, email, and social media.
• Resolving enquiries and requests promptly, escalating complex issues where needed.
• Staying up to date with Blue Cross initiatives and campaigns to provide accurate information.
• Acting as a brand ambassador, promoting our mission and values in every interaction.
• Processing telephone donations accurately and compliantly.
• Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach.

Customer Care Officer

Events

• Championing the portfolio: You will take full ownership of our third-party challenge events, including managing our presence at major events like the London Marathon.
• Recruiting our heroes: You will develop and execute creative marketing plans to recruit participants using social media, paid advertising, and by engaging with our public-facing centres, hospitals, and shops.
• The ultimate cheerleader: You will design and deliver a sector-leading "stewardship journey." Your goal is to ensure every fundraiser feels supported, motivated, and maximized in their fundraising efforts.
• Managing the money: You will deliver and manage income and expenditure budgets, ensuring we stay on track and transparent in our financial reporting.
• Always Improving: You will review current processes and analyze fundraising activities with a sharp focus on improving Return on Investment (ROI).
• Staying ahead of the pack: You will research and benchmark our activity against the charity sector to ensure Blue Cross remains competitive and innovative.
• Innovating: You will help develop, implement, and evaluate new fundraising concepts to keep our offers fresh and exciting.
• Collaborating: You will work hand-in-hand with internal teams to ensure our marketing, recruitment, and supporter journeys are seamless.
• Upholding standards: You will ensure all challenge event activities follow best practices and compliance.

Challenge Events Officer

• act as the compassionate gateway to our services, connecting worried pet owners with the life-saving care they need.
• be the first point of contact via telephone, email, and webchat, helping to triage cases to ensure that animal welfare is always prioritised.
• gather key information to help prioritise the most urgent cases, working closely with our Veterinary Surgeons and Nurses to ensure critical animals are seen quickly.
• manage the essential administration that keeps our hubs running, booking appointments, processing payments, and ensuring every conversation is accurately recorded on our database.

Customer Support Representative

Project Manager

• Support the development and smooth running of the Pet Food Bank project and other community initiatives.
• Collaborate with pet food banks, suppliers, local authorities, community groups and volunteers to ensure effective coordination, communication and logistics.
• Secure donations of pet food and services, oversee the movement of food and equipment, and regularly travel to food bank partners and other organisations.
• Liaise with volunteers and colleagues by phone and in person, ensuring everyone is supported, informed and working together effectively.
• Support the planning, preparation and delivery of a large-scale summer event in June 2026, working in partnership with one of our corporate partners.
• Provide essential administrative support, contribute to reporting, and help deliver a clear and effective communication plan to support project and event activity.
• Act as a positive ambassador for Blue Cross, ensure policies and procedures are followed, and support the Community Project Lead with income delivery and media activity where required.

Community Project Coordinator – Part Time

• You will support the day-to-day coordination of activity linked to the Summer Event, working closely with internal teams, partners, suppliers and volunteers to ensure effective planning and delivery.
• This will include supporting logistics, administration, communications activity and stakeholder engagement to ensure the event runs smoothly and achieves its intended impact.
• Alongside event delivery, you will contribute to wider community project activity where required, including liaising with pet food bank partners, coordinating volunteers, and supporting reporting and record keeping.
• You will regularly communicate with volunteers and colleagues by phone and in person, ensuring clear and consistent coordination throughout the project lifecycle.
• This is a home-based role with regular travel as required. You will be attached to a nominated Blue Cross site, which will act as your contractual base for the role. Travel to your nominated base site is considered normal commuting. Occasional travel to partner organisations or other Blue Cross locations will also be required.
• Due to the fixed nature of the project timeline, the successful candidate will need to commence employment on Monday 23 February 2026.

Community Project Coordinator, Part Time – 6 Month Fixed Term Contract

People Operations

• Provide expert, pragmatic advice across the full range of people matters
• Act as a trusted business partner to the People & People Services directorate
• Lead on complex and sensitive casework
• Coach and develop People and Culture colleagues
• Work closely with senior leaders to deliver positive people outcomes
• Shape how people services are delivered day to day
• Contribute to continuous improvement, credibility, and impact of the People and Culture function
• Support organisation wide change activity, ensuring that people processes are fair, transparent, and compassionate

Customer Care Officer

Challenge Events Officer

Customer Support Representative

Community Project Coordinator – Part Time

Community Project Coordinator, Part Time – 6 Month Fixed Term Contract

People & Culture Manager