Blue Cross of Idaho

Supervisor Service Operations – Claims

Blue Cross of Idaho

full-time

Posted on:

Location Type: Office

Location: Meridian • Idaho • United States

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Salary

💰 $66,353 - $92,894 per year

About the role

  • Develop procedures in support of operational effectiveness, customer service goals and objectives.
  • Support initiatives to increase provider and member satisfaction.
  • Oversee analysis of key performance metrics to identify areas in need of training and improvement.
  • Identify potential workflow improvements.
  • Provide day-to-day oversight of assigned functional areas, ensuring work is completed accurately, timely, and efficiently.
  • Analyze key performance metrics to identify trends, training opportunities, and workflow improvements.
  • Lead and support process improvement initiatives, translating insights into actionable outcomes.
  • Develop and refine departmental policies, procedures, service standards, and workflows.
  • Partner with leadership to design and maintain reporting that supports operational and strategic decisions.
  • Ensure effective workflows and maximize system efficiencies while maintaining quality performance standards.
  • Provide consistent leadership through regular 1:1s, team meetings, and touchpoints that drive accountability, engagement, and development.
  • Coach, mentor, and develop staff—creating a culture of ownership, growth, and continuous learning.
  • Support goal-setting efforts for the team and department.
  • Participate in internal and external audits as needed.
  • Perform other duties as assigned.

Requirements

  • 5 years’ prior relevant experience
  • Previous experience in claims processing and/or health insurance operations is preferred.
  • None specifically required, though Associate or Bachelor degree is desired.
Benefits
  • paid time off
  • paid holidays
  • community service and self-care days
  • medical/dental/vision/pharmacy insurance
  • 401(k) matching and non-contributory plan
  • life insurance
  • short and long term disability
  • education reimbursement
  • employee assistance plan (EAP)
  • adoption assistance program
  • paid family leave program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipcoachingmentoringteam managementprocess improvementanalytical skillscommunicationaccountabilityengagementcontinuous learning
Certifications
Associate degreeBachelor degree