Blue Cross of Idaho

Operations

• Develop procedures in support of operational effectiveness, customer service goals and objectives.
• Support initiatives to increase provider and member satisfaction.
• Oversee analysis of key performance metrics to identify areas in need of training and improvement.
• Identify potential workflow improvements.
• Provide day-to-day oversight of assigned functional areas, ensuring work is completed accurately, timely, and efficiently.
• Analyze key performance metrics to identify trends, training opportunities, and workflow improvements.
• Lead and support process improvement initiatives, translating insights into actionable outcomes.
• Develop and refine departmental policies, procedures, service standards, and workflows.
• Partner with leadership to design and maintain reporting that supports operational and strategic decisions.
• Ensure effective workflows and maximize system efficiencies while maintaining quality performance standards.
• Provide consistent leadership through regular 1:1s, team meetings, and touchpoints that drive accountability, engagement, and development.
• Coach, mentor, and develop staff—creating a culture of ownership, growth, and continuous learning.
• Support goal-setting efforts for the team and department.
• Participate in internal and external audits as needed.
• Perform other duties as assigned.

Supervisor Service Operations – Claims