Program Manager II – CAHPS Performance & Strategy
Blue Cross Blue Shield of Massachusetts
full-time
Posted on:
Location Type: Hybrid
Location: Hingham • Massachusetts • United States
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Salary
💰 $94,410 - $115,390 per year
About the role
- Manage a portfolio of enterprise-wide and internal projects that require support and involvement from multiple teams (e.g., Health and Medical Management, Performance Measurement and Improvement, Enterprise Technology, Sales, Marketing, and Product)
- Work cross-functionally with other business leaders to investigate trends in all CAHPS areas including but not limited to member enrollment, member experience with providers, medical/pharmacy experiences, and access to/affordability of healthcare
- Lead Medicare member strategy workgroups by working with cross-functional leaders to identify topics, reports, and ideas vital to meet segment goals
- Support the Stars leader in the development of the Stars capability roadmap; coordinate with necessary stakeholders to ensure timely implementation of capabilities
- Help identify and implement strategies that enhance CAHPS performance while continuously driving efficiency and exceptional member experience
- Maintain central oversight of initiative progress and measure performance across all CAHPS measures
- Coordinate with the Stars analytics resource to identify measures lagging expected performance, removing barriers, and escalating issues as needed
Requirements
- 6+ years of experience in project/program management in a healthcare environment required
- Bachelor’s degree or equivalent work experience required
- Proven track record of delivering highly complex initiatives in a dynamic environment
- Ability to direct, persuade, influence, and lead to achieve desired results
- Strategic, long-range planning skills and the ability to integrate strategy with short-term activity and translate it into operational plans
- Outstanding communication skills and demonstrated ability to develop and maintain effective working relationships at all levels of the organization and with key constituents
- A high degree of organizational astuteness and the ability to successfully interact with leaders at all levels
- Highly adaptable and creative with an openness to assuming new roles and responsibilities as they arise.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
- suite of well-being benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprogram managementstrategic planningperformance measurementdata analysisinitiative managementhealthcare compliancemember experience improvementstakeholder coordinationroadmap development
Soft Skills
leadershipcommunicationinfluencepersuasionorganizational skillsadaptabilitycreativityrelationship buildingstrategic thinkingproblem-solving
Certifications
Bachelor's degree