Implements infrastructure projects and system changes using established project management practices.
Analyzes business requirements, assesses infrastructure impact, and identifies gaps in existing processes.
Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.
Designs and documents infrastructure architecture and workflows, and defines the policies, standards, procedures, and strategic direction that guide infrastructure operations.
Performs infrastructure monitoring, maintenance, and upgrades while ensuring technology solutions align with service expectations, standards, and best practices.
Manages infrastructure costs and negotiates service level agreements with internal stakeholders and vendors.
Mentors and guides team members by sharing technical expertise, best practices, and operational knowledge.
Stay updated with the latest industry trends, technologies, and best practices.
Must be accessible via mobile services (i.e. text, voice, data) during non-working hours for upgrades, system outages, and configuration changes.

Requirements

Minimum of eight years’ experience in I.T. infrastructure required.
Strong written and verbal communication skills, including technical and business documentation.
Proven ability to manage time, work independently, and collaborate effectively in team environments.
Demonstrated project management skills, including the ability to develop estimates and manage deliverables.
Strong analytical skills to troubleshoot and evaluate infrastructure effectiveness and perform gap analysis.
Demonstrated leadership in designing, operating, and evolving medium to large ‑ scale Data Center, LAN, and WAN environments.
Effective negotiation skills with internal stakeholders and external vendors.
Proficiency with Microsoft Office and standard PC utilities.
Scripting Experience (e.g., Python, Postman) a plus.
Technical training with certification in assigned technology is required as applicable.

Benefits

Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
401(k) plan matching up to 5%
Tuition reimbursement
Health & fitness benefits, discounts and resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

infrastructure managementproject managementgap analysissystem performance monitoringinfrastructure architecture designscriptingData Center managementLAN managementWAN managementtechnical documentation

Soft Skills

communication skillstime managementindependent workteam collaborationanalytical skillsleadershipnegotiation skillsmentoringbest practices sharingadaptability

Certifications

technical training certification