bloomon

Product Manager

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly.
We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
Product Team: At B&W our mission is to become the leading premium gifting platform across Europe and the Product team has a key part to play in this. We create value for our customers and for Bloom & Wild by developing user-facing (e.g. website, apps) and internal digital products (e.g. warehouse technologies) that deliver exceptional customer experiences and drive loyalty. We are a highly collaborative team of 16 people including Product Managers, Product Designers. Product Analysts and Product & Tech Operations who report to the Chief Product Officer with a team located in London, Amsterdam and fully remote. Over 70% of our Product team identify as female.
We have 7 squads that work in fortnightly sprints to deliver outcome focussed quarterly OKRs. Each of these squads is responsible for the strategic decision making within their Product area with an associated Product Manager.
What you’ll be doing: As the Product manager for Apps, you will be responsible for our iOS and Android apps, across both Bloom & Wild and bloomon. Our apps are key engagement and loyalty drivers here at B&W and play an important role in our strategy to becoming the leading premium gifting platform across Europe, by making it effortless to shop our gifts on the go.

Senior Product Manager – Apps

Customer Support

• Provide customer support for Bloom & Wild Group (bloomon and Bloom & Wild), focusing on German-speaking customers
• Handle requests via email, WhatsApp, live chat and phone; occasionally support Dutch and English queues
• Use Zendesk for ticket handling, coordinate with colleagues on Slack, and complete associated admin duties
• Attend company and team meetings, share feedback, and work with your manager on performance and growth opportunities
• Work shifts between 08:00 and 19:00 (GMT) Monday–Sunday, including bank holidays; flexibility required (evenings and weekends)
• Hybrid role across the UK, Netherlands and Germany; can be London or Amsterdam based

Senior Product Manager – Apps

Customer Support Associate, German Speaker