bloomon

Customer Support Associate, German Speaker

bloomon

full-time

Posted on:

Origin:  • 🇳🇱 Netherlands

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Job Level

JuniorMid-Level

About the role

  • Provide customer support for Bloom & Wild Group (bloomon and Bloom & Wild), focusing on German-speaking customers
  • Handle requests via email, WhatsApp, live chat and phone; occasionally support Dutch and English queues
  • Use Zendesk for ticket handling, coordinate with colleagues on Slack, and complete associated admin duties
  • Attend company and team meetings, share feedback, and work with your manager on performance and growth opportunities
  • Work shifts between 08:00 and 19:00 (GMT) Monday–Sunday, including bank holidays; flexibility required (evenings and weekends)
  • Hybrid role across the UK, Netherlands and Germany; can be London or Amsterdam based

Requirements

  • Fluent German (spoken and written) and English
  • Strong verbal communication and writing skills in German and English
  • Background in a customer service-oriented position is a plus
  • Comfortable working towards quality and productivity targets
  • Solution-oriented, friendly and empathetic attitude
  • Proactive, organised and able to work independently
  • Ability to handle customer requests via email, WhatsApp, live chat and phone
  • Experience with Zendesk and Slack (or similar tools) is useful
  • Flexibility to work shifts between 08:00 and 19:00 (GMT) Monday–Sunday, including bank holidays; at least one evening shift per week and weekend pattern required