Customer Support Advisor
Hellios Information
Customer Support Associate, German Speaker
bloomon
full-time
Posted on:
Location: 🇳🇱 Netherlands
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide customer support for Bloom & Wild Group (bloomon and Bloom & Wild), focusing on German-speaking customers
- Handle requests via email, WhatsApp, live chat and phone; occasionally support Dutch and English queues
- Use Zendesk for ticket handling, coordinate with colleagues on Slack, and complete associated admin duties
- Attend company and team meetings, share feedback, and work with your manager on performance and growth opportunities
- Work shifts between 08:00 and 19:00 (GMT) Monday–Sunday, including bank holidays; flexibility required (evenings and weekends)
- Hybrid role across the UK, Netherlands and Germany; can be London or Amsterdam based
Requirements
- Fluent German (spoken and written) and English
- Strong verbal communication and writing skills in German and English
- Background in a customer service-oriented position is a plus
- Comfortable working towards quality and productivity targets
- Solution-oriented, friendly and empathetic attitude
- Proactive, organised and able to work independently
- Ability to handle customer requests via email, WhatsApp, live chat and phone
- Experience with Zendesk and Slack (or similar tools) is useful
- Flexibility to work shifts between 08:00 and 19:00 (GMT) Monday–Sunday, including bank holidays; at least one evening shift per week and weekend pattern required
