bloomon

Customer Support

• Actively engaging with customers through various channels in Zendesk
• Working to resolve their issues and communicating with colleagues on Slack
• Completing associated admin duties
• Attending company and team meetings
• Sharing feedback with colleagues
• Evaluating performance and working on growth opportunities
• Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday-Sunday, including bank holidays; flexibility required
• You may be asked to jump into Dutch email queue and all English queues.

Customer Support Associate, German Speaking

• A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties.
• You’ll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role.
• Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role.
• We expect you to work at least one evening shift per week (delivery nights are Wednesday - Friday) and in a pattern across weekends too.

Customer Support Associate, Dutch Speaking

Student

• Reporting to our Senior Category Manager, you’ll support us in getting our product ranges live by executing tasks on behalf of your manager and our Online Merchandiser, with a particular focus on scaling our add-ons (these are small gifts that you can add to your order) and productised (gift sets) ranges.
• By doing this you will have the opportunity to learn how a scale up operates, how we go about physical product development and how we make our products commercially appealing on-site.
• Monitoring range performance KPIs and flagging underperforming products / categories to category manager and merchandiser
• Weekly sharing of range updates: what’s coming, what’s going, etc.
• Support on collection reviews by analysing data and presenting back to range team
• Support on new product developments and make sure all relevant stakeholders are informed and aligned
• Keeping our Forecasting sheet up to date and checking that our SKUs are set up accordingly in our system.
• Keeping the range plan (this is our overview of products we have live and plan to launch on the website) up to date - incl. imagery of our products and collection overviews - and in line across documents and systems
• Sweep the websites for errors and out-of-stock issues, resolves issues where you can and raise with the appropriate stakeholders otherwise
• Supporting on new SKUs set-up - incl. correct photography - and launch them onsite
• Support scaling of add-ons (these are little gifts that you can add to your order) and productised (gift sets) ranges.

Range & Merchandising Working Student

Procurement

• Source new SKUs and suppliers to rapidly scale our non-horticultural gifting range
• Drive our margin ambitions by leading negotiations to deliver significant, measurable cost savings without sacrificing quality
• Develop key supplier relationships, setting the tone for long-term strategic partnerships and managing their holistic performance
• Act as the key commercial partner to our Range team, helping them select the best products by providing market assessments and supplier benchmarks
• Negotiate, implement, and manage comprehensive commercial and operational contracts
• Manage supplier and SKU onboarding, ensuring all new partners and products are commercially vetted, and operationally ready for our supply chain
• Own the responsibility of updating and engaging internal partners, ensuring a “no-surprises” approach to range expansion.

Procurement Manager – Non-horticultural

Product Designer

• Develop design routes for new own-brand products from brief to sign-off, across packaging formats including boxes, sleeves, tubes, wraps, tins, labels and more
• Support the Lead Physical Product Designer in creating NPD visualisations and proposals for new own brand products and packaging
• Collaborate with the creative and range teams from early development through to final production, ensuring design decisions are informed by format constraints, print processes, and material specifications
• Work within and actively contribute to the own-brand design system - understanding how colour, illustration, typography, and material choices interact across the full range
• Art direct illustration commissions within seasonal projects - briefing external illustrators clearly, reviewing work against brand standards, and integrating illustration into the wider design with confidence
• Produce accurate, well-structured design files ready for artworking and production
• Manage multiple projects at different stages simultaneously, with clear ownership of timelines, priorities, and delivery points
• Support the Lead Physical Product Designer in developing and codifying the own-brand design system as the range scales.

Customer Support Associate, German Speaking

Customer Support Associate, Dutch Speaking

Range & Merchandising Working Student

Procurement Manager – Non-horticultural

Senior Own Brand Packaging, Product Designer