bloomon

Last Mile Logistics Manager – 12-month FTC

bloomon

contract

Posted on:

Location Type: Hybrid

Location: Amsterdam • Netherlands

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About the role

  • Manage day-to-day relationship with our carriers in Germany & Austria (DPD, UPS and General Overnight) to ensure we are meeting agreed service levels
  • Monitor internal and external delivery performance reporting and proactively address live issues in close collaboration with Customer Delight and Warehouse teams
  • Manage shipping configuration in our internal backend systems, ensuring the correct delivery options are available to customers on the appropriate days and that orders flow smoothly through our systems.
  • Analyze delivery performance data, cost trends and customer feedback (e.g. NPS) to identify optimisation opportunities
  • Lead and support improvement initiatives to enhance customer experience, delivery performance and operational efficiency (e.g. testing a new carrier)
  • Work cross-functionally with Commercial, Product, BI, Customer Delight and Warehouse teams
  • Support and lead the creation of data-driven recommendations and business cases where required.
  • Lead on the planning, project management and execution of peaks (Christmas, Valentine’s Day & Mother’s Day)
  • Coordinate with internal stakeholders and carriers to ensure peak readiness and excellent performance on the most important days of the year.

Requirements

  • You have 2-3+ years of experience in logistics, delivery operations, carrier management, or a similar role
  • You have experience in a fast-paced e-commerce or operational environment (a strong plus)
  • You are fluent in German and English, both spoken and written
  • You have strong analytical skills and are confident working with data
  • You are curious about new technology and enjoy testing, learning, and trying new approaches
  • You are structured, proactive, and solutions-oriented
  • You are comfortable managing multiple stakeholders across different teams
  • You are enthusiastic, passionate, and keen to deliver results that impact the business
  • Experience with G Suite is a plus.
Benefits
  • Flexible working (core hours from 10-4pm)
  • Work Abroad for up to 30 days each year
  • 1 day per year to volunteer on a project that’s close to your heart
  • We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
  • Phone allowance
  • 24 vacation days and an option to buy an extra 5 each year
  • Happiness days (1 extra day each quarter for your personal ‘me time’)
  • 1 celebration day per year, to celebrate a holiday that’s important to you
  • Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
  • Mental health support through Open Up, including access to online therapy sessions
  • Allies and champions groups
  • Mental Health First Aiders and awareness training for our managers
  • In person and virtual yoga every week
  • Our office kitchen is stocked with healthy drinks and snacks to keep you going
  • Workplace pension contributions
  • A flexible training framework for every stage of your career development through our Bloom & Learn programme
  • Internal & external Speaker Sessions on a variety of different inspirational topics.
  • We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
  • A BBQ-worthy rooftop terrace (Amsterdam HQ)
  • Social & wellbeing monthly calendar
  • We love to celebrate birthdays, anniversaries and other important milestones!
  • Summer and End of Year events, team lunches and post-peak celebrations
  • Irresistible discounts on our products, blooms & subscriptions!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsdelivery operationscarrier managementdata analysisperformance reportingproject managementcustomer experience improvementoperational efficiencye-commerce experiencedata-driven recommendations
Soft Skills
analytical skillsproactivesolutions-orientedstakeholder managementcuriosityenthusiasmpassion for resultscommunicationcollaborationleadership