Customer Support Associate, German Speaking
bloomon
full-time
Posted on:
Location Type: Hybrid
Location: Germany
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About the role
- A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties
- You’ll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role
- Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week and in a pattern across weekends too.
Requirements
- Strong verbal communication and writing skills in **German (fluent) as well as English** as you will work to support customers in both languages
- A background in a customer service-oriented position is a plus
- Comfortable working towards quality and productivity targets
- A solution-oriented and friendly attitude as well as a kind nature
- Proactive and definite ‘can do’ attitude.
Benefits
- 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
- 1 Volunteering day each year
- A flexible training framework for every stage of your career
- Irresistible discounts on our products, blooms & subscriptions!
- Share in our success with a choice to take equity options from day 1
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwriting skillssolution-oriented attitudefriendly attitudeproactive attitudecan do attitude