Bloomerang

Subscription Operations Specialist

Bloomerang

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $48,000 - $65,000 per year

Job Level

Junior

About the role

  • Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options.
  • Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system
  • Be able to understand the mechanics of new accounts and upgrades to assist the team during high influx and financial close periods
  • Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions
  • Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary
  • Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders.
  • Identify process improvements and explore automation opportunities to streamline operations.

Requirements

  • 1‐3 years’ experience working in Collections, Billing or in a Customer Support role
  • Strong negotiation skills to manage contract renewals and negotiations with existing customers
  • Strong analytical, organizational, and detail-oriented skills are a must.
  • Adaptability and ability to multitask in a dynamic environment.
  • Excellent communication skills, with the ability to provide and receive feedback.
  • A positive attitude and a passion for contributing to causes that support non-profit organizations.
  • Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
Benefits
  • You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
  • You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
  • You'll receive a 401k match to help invest in your future.
  • Everything you need to be successful, shipped right to your door. You got this. We got you.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingcollectionscontract negotiationprocess improvementsubscription managementdata analysisautomation
Soft Skills
negotiationanalytical skillsorganizational skillsdetail-orientedadaptabilitymultitaskingcommunicationfeedbackpositive attitudepassion for non-profit