Gainsight Operations Manager
Bloomerang
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $108,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the ongoing maintenance, support, and optimization of the Gainsight platform.
- Design, implement, and optimize end-to-end business processes to enhance operational efficiency.
- Lead the solution design process by collaborating with cross-functional teams.
- Explore, learn, and integrate AI tools into daily tasks to drive efficiency.
Requirements
- Experience as an end-user of CRM, customer support system, or marketing automation system.
- Gainsight Level 2 Admin Certification.
- Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software.
- Experience working in customer success or equivalent understanding of key customer success principles.
- Strong project management, business analysis, and problem-solving skills.
- Experience working in cross-functional teams.
- Self-starter, demonstrating leadership of owned projects.
- Excellent written and verbal communication and presentation skills.
- Strategic thinking and prioritization.
- Information and data architecture / systems mindset.
- Ability to apply AI across all aspects of their day-to-day.
Benefits
- You’ll have access to generous health, vision, and dental insurance options.
- Access to HealthiestYou, a healthcare service offering 24/7 access to quality doctors.
- Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, and 12 paid holidays.
- Paid parental leave.
- 401k match to help invest in your future.
- Everything you need to be successful, shipped right to your door.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GainsightCRMcustomer support systemmarketing automation systembusiness analysisproject managementproblem-solvinginformation architecturedata architectureAI integration
Soft skills
leadershipself-startercommunicationpresentationstrategic thinkingprioritizationcollaborationadaptabilitylearning agilitycross-functional teamwork
Certifications
Gainsight Level 2 Admin Certification