Customer Success Manager
Bloom
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own renewals and expansion targets across a portfolio of ~10 high-touch enterprise accounts
- Be accountable for adoption, retention and growth outcomes
- Source and shape expansion opportunities
- Run QBRs and lead renewal conversations with confidence
- Maintain a clear point of view on account health, risk, and upside
- Build and execute adoption strategies aligned to customer goals and commercial outcomes
- Act quickly when adoption or engagement dips, adjusting approach in real time
- Work closely with Sales, Product, Coaching, and Marketing to deliver joined-up outcomes
- Design and own customer-facing comms plans (launch, engagement campaigns, renewals)
- Translate usage and engagement data into clear actions and narratives
- Spot patterns across accounts and feed them back into the business
Requirements
- Experience in a commercially focused Customer Success, Account Management, Sales, or Partnerships role, ideally within a SaaS, HR tech, L&D, or people-focused product or service
- Commercially minded with ownership mentality
- Comfortable operating in pace, ambiguity, and change
- Collaborative, proactive, and outcome-driven
- Confident with senior stakeholders, with appetite to keep developing executive presence
- Motivated by accountability, growth, and impact
- Insights driven
- Naturally inquisitive - you ask the questions that get past surface-level answers
Benefits
- Competitive compensation and benefits
- Private Healthcare
- Great Maternity & Paternity plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
collaborativeproactiveoutcome-drivenconfidentinsights drivennaturally inquisitiveownership mentalitycomfortable with ambiguitymotivated by accountabilitygrowth-oriented