Bloom Growth™

Customer Success Manager

• Partner with clients to understand their business goals, challenges, and desired outcomes
• Proactively manage a portfolio of client accounts, ensuring satisfaction and long-term success
• Conduct regular account reviews to assess progress, identify opportunities, and mitigate risk
• Drive client milestone achievement through scalable outreach, education, and engagement
• Deliver training, webinars, and client communications at key points in the customer journey
• Increase software adoption and value realization by monitoring usage and recommending best practices
• Identify and execute consultative upsell opportunities aligned with client needs
• Generate client referrals by creating raving fans within our ideal customer profile (ICP)
• Share insights, metrics, and client feedback with internal stakeholders
• Contribute directly to retention, expansion, and overall client experience improvements

Client Success Manager