Bloom Growth™

Product Manager

• Write and refine user stories with clear success criteria based on jobs to be done, or a similar framework, leveraging AI tools to accelerate drafting, research and synthesis
• Own and prioritize the product backlog for assigned product areas, balancing user needs, business impact, and technical considerations
• Collaborate with engineering teams to define, scope, and deliver product features, including AI-powered capabilities within the Bloom Growth platform
• Participate in Agile/Scrum ceremonies including sprint planning, standups, backlog refinement, and retrospectives
• Gather and analyze user feedback, usage data, and market insights to inform product decisions and validate direction
• Use AI tools to enhance product workflows including research, documentation, competitive analysis, and stakeholder communication
• Partner with cross-functional teams including Design, Engineering, Customer Success, and Sales to ensure alignment on priorities and delivery
• Identify and communicate risks, dependencies, and blockers that may impact product timelines
• Support the development of requirements for AI-driven features to ensure they are well-defined and technically feasible
• Promote a culture of continuous improvement, experimentation, and learning within the product team
• Ensure work is clearly defined and ready for development to support the team’s 1-week sprint cycles

Software Product Owner

Cloud Engineer

• Manage and optimize our AWS cloud infrastructure for reliability, scalability, and performance
• Automate cloud deployments, infrastructure management, and operational workflows to improve reliability and efficiency
• Monitor production environments and proactively improve system performance, uptime, and alerting
• Apply cloud security best practices and support a secure, compliant infrastructure
• Troubleshoot production issues and resolve cloud-related incidents within service level agreements (SLAs)
• Partner with Engineering and Product to improve cloud architecture, deployments, and operational processes
• Evaluate new cloud technologies and recommend improvements that enhance performance and scalability

Cloud Ops Engineer

Full-stack Engineer

• Design and develop scalable applications using TypeScript, React, and modern web technologies
• Build and maintain CI/CD pipelines, cloud infrastructure, and automated deployment processes
• Implement infrastructure as code (Terraform, CloudFormation, or similar)
• Partner cross-functionally to translate business needs into high-quality engineering outcomes
• Deliver iteratively using agile methodologies
• Leverage AI coding tools to improve velocity and effectiveness
• Maintain high standards for code quality, reliability, security, and scalability
• Contribute to technical planning, code reviews, and continuous improvement

Senior Full Stack Engineer

Customer Success Manager

• Manage a portfolio of customer accounts, driving adoption, retention, and expansion
• Execute proactive outreach aligned to client goals, milestones, and business outcomes
• Lead onboarding engagements and help customers achieve meaningful adoption milestones
• Conduct customer success reviews to identify adoption gaps, opportunities, and next steps
• Identify at-risk accounts and implement recovery plans to improve customer outcomes
• Facilitate customer conversations focused on business outcomes and value realization
• Design and execute scalable customer engagement initiatives, including campaigns, automations, and office hours
• Identify and pursue expansion and referral opportunities within existing accounts
• Maintain accurate customer records and account activity within HubSpot
• Share customer insights and feedback with internal stakeholders
• Partner cross-functionally with Customer Experience, Product, Sales, and Marketing teams to improve customer outcomes

Software Product Owner

Cloud Ops Engineer

Senior Full Stack Engineer

Client Success Manager