Client Success Manager

Bloom Growth™

Client Success Manager at Bloom Growth managing customer accounts for adoption and retention. Focused on driving customer outcomes and cross-functional collaboration.

Posted 6/10/2026full-timeRemote • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts, driving adoption, retention, and expansion
Execute proactive outreach aligned to client goals, milestones, and business outcomes
Lead onboarding engagements and help customers achieve meaningful adoption milestones
Conduct customer success reviews to identify adoption gaps, opportunities, and next steps
Identify at-risk accounts and implement recovery plans to improve customer outcomes
Facilitate customer conversations focused on business outcomes and value realization
Design and execute scalable customer engagement initiatives, including campaigns, automations, and office hours
Identify and pursue expansion and referral opportunities within existing accounts
Maintain accurate customer records and account activity within HubSpot
Share customer insights and feedback with internal stakeholders
Partner cross-functionally with Customer Experience, Product, Sales, and Marketing teams to improve customer outcomes

Requirements

What you’ll need

2–3 years of experience in client success, account management, or a related role
Experience managing multiple customer accounts in a high-volume environment
Demonstrated ability to independently manage client initiatives from start to finish
Strong ability to lead structured business conversations and identify opportunities for improvement
Proficiency with CRM systems, preferably HubSpot
Excellent written and verbal communication skills
Ability to thrive in a fully remote work environment
Experience in a SaaS (Software-as-a-Service) environment (preferred)
Bilingual in Spanish (preferred)

Benefits

Comp & perks

100% remote work environment
Medical, dental, vision, and life insurance
401(k) with employer match (immediate eligibility)
Unlimited PTO
Volunteer Time Off
Paid parental leave
Professional development opportunities
Company-paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementcustomer engagementcustomer success reviewsadoption milestonesrecovery plansSaaS

Soft Skills

communicationleadershiporganizationalproactive outreachproblem-solvingindependent management