Blood Cancer UK

Product Manager

• Own the day-to-day backlog for the website; work with the agency to plan and run sprints; ensure prioritisation reflects organisational needs and agreed roadmap.
• Lead and enforce the content governance model, ensuring all site content is accurate, up to date, accessible and owned by the right people; surface underdeveloped sections for roadmap consideration.
• For small releases, lead UAT and release testing; for larger redesigns, coordinate with Innovation, UX and Content to ensure comprehensive testing and sign-off.
• Ensure the website meets accessibility standards, performs well in search, and delivers strong technical performance (speed, usability, stability). Highlight risks and work with the agency to resolve issues.
• Act as first point of contact for website development requests; manage expectations; communicate sprint and release plans clearly.
• Identify opportunities and gaps in the website experience; surface evidence and recommendations to the Product & Platforms Lead for inclusion in the long-term roadmap.
• Build a strong, collaborative relationship with the development agency; ensure clarity of requirements; monitor delivery quality; maintain predictable sprint cadence.
• Uphold privacy, security, accessibility and content standards across the site; ensure all changes are delivered with the appropriate checks in place.
• In time, take on day-to-day responsibility for other user-facing platforms (such as the shop and lottery), making sure they continue to improve in performance, accessibility and user experience.

Product Owner – User-facing Platforms

Manager

• Project manage and deliver Blood Cancer UK’s owned events and products portfolio including planning, marketing, delivery and evaluation.
• Develop innovative new products and support growth of income and supporter engagement across the UK.
• Build and maintain relationships with internal and external stakeholders, working with agencies to deliver successful campaigns.
• Monitor and manage team income and expenditure budgets; highlight variances to the Mass Participation Lead.
• Regularly review processes, recommend change, adapt activity, and implement mitigation plans as needed.
• Oversee process development to ensure all supporters receive an outstanding supporter journey which recruits, converts, retains, and develops participants; test and learn with new technologies (e.g. WhatsApp messaging and leveraging AI).
• Share best practice around product development and innovation across the organisation to upskill other individuals and teams.
• Champion and implement ED&I and sustainability initiatives across all mass participation events.
• Keep up to date with industry trends and changes within mass participation events and the wider fundraising sector.
• Supervise staff and/or volunteers to ensure appropriate training and high performance.
• Travel to meet internal and external stakeholders, attend monthly and quarterly team days in the London office, and travel nationally to away days and fundraising events.

Product Owner – User-facing Platforms

Mass Participation Manager – Products