Manager, Customer Experience
Blockskye
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead a dispersed team of Customer Care Representatives
- Manage team capacity and coverage
- Own service delivery across multiple client accounts
- Act as a point of escalation for service issues
- Drive a customer-first culture by monitoring case feedback
- Identify and present key case trends to clients
- Maintain operational visibility by overseeing ticketing dashboards and reports
Requirements
- 5+ years of experience in corporate travel operations
- 2+ years of team leadership experience
- Deep understanding of GDS functionality (Amadeus preferred)
- Proficient with Salesforce or similar CRM tools
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication skills
- Ability to work independently and take initiative
- Proficient in Google Workspace and Microsoft Office tools
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GDS functionalityAmadeusSalesforceCRM toolsGoogle WorkspaceMicrosoft Office
Soft skills
team leadershipproblem-solvingconflict resolutionwritten communicationverbal communicationindependenceinitiative