Blink UX

Director of Client Relations

Blink UX

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $130,000 - $200,000 per year

Job Level

Lead

About the role

  • New Business Development: Prospect, pitch, and close enterprise accounts that align with Blink’s ideal client profiles and which create new logos for Blink.
  • Strategic Sales Planning: Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance.
  • Client Advisory and Engagement: Establish trust with senior decision-makers and Mphasis partners to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale.
  • Collaboration with cross-functional SMEs: Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account, and Solutions teams to define and deliver tailored, high-impact solutions.
  • Pipeline Management: Own the full sales cycle—from lead generation and opportunity qualification to signed contracts.
  • Storytelling & Positioning: Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs.
  • Market Awareness: Stay sharp on industry trends and bring fresh, innovative opportunities to the table.

Requirements

  • 7-10+ years of experience in business development or client acquisition, ideally in UX, design, or innovation consulting.
  • Proven success in landing enterprise clients (Fortune 500 and Big Tech verticals) and navigating complex sales cycles in both direct and partner-related opportunities.
  • Proven success in managing a client portfolio of over $5 million in consulting fees per year.
  • A hunter’s mindset—self-motivated, persistent, and energized by new opportunities.
  • Prior experience working in an integrated business or technology firm which has acquired strategic design consulting services. Collaboration with technology partners in sales and delivery of complex digital transformations, a plus.
  • Expertise in digital product and service design, sales, and delivery.
  • Exceptional communication and presentation skills, with a talent for storytelling.
  • Strategic thinking with a bias for action and results.
  • A values-driven approach to client engagement— consultative, authentic, curious, and collaborative.
  • Exceptional judgment in terms of the qualification of business opportunities.
  • Experience selling across industries on a global scale. Depth of experience in specific sectors is a plus.
  • A collaborative spirit and a passion for solving client challenges with smart, human-centered solutions.
  • A deep appreciation for the value of UX and a desire to stay ahead of industry trends. Prior experience as a research, strategy, or design practitioner, a plus.
  • Tech-savvy with an interest in emerging technologies, particularly AI.
  • A thought leader with referenceable experience in discussing or teaching topics related to research, digital product strategy, design, AI, or other relevant issues.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business developmentclient acquisitionsales cycle managementdigital product designservice designconsultingstrategic sales planningpipeline managementstorytellingpresentation skills
Soft Skills
self-motivatedpersistentstrategic thinkingcollaborativeconsultativeauthenticcuriousexceptional judgmentcommunicationpassion for solving client challenges