Blink UX

Communications

• Responsible for producing knowledgeable and engaging written and digital content for custom communications.
• Collaborate with the customer communications team to draft newsletters, alerts, on-hold messages, text messages, talking points, fact sheets, customer letters, and other communications materials.
• Execute individual projects and programs while partnering with team members to ensure successful delivery.
• Complete proofreading requests to ensure proper grammar, punctuation, spelling, and overall quality.
• Develop and execute email campaigns using a visual email editor while maintaining brand standards.
• Perform other duties as assigned.

Communication Specialist

Artificial Intelligence

• Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
• Translate business requirements and user needs into structured dialogue models and interaction patterns.
• Develop clear, concise, and brand-aligned conversational content.
• Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
• Create wireflows, conversation maps, and prototypes to communicate design intent.
• Apply usability testing insights and performance analytics to iterate and improve experiences.
• Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.

Senior AI Conversation Designer

Attorney

• Lead end-to-end design initiatives for assigned products and features, owning work from discovery through delivery in close partnership with the product manager and product analysts.
• Conceive and deliver design solutions that align with strategic business objectives, user needs, and business workflows.
• Collaborate with product and engineering teams to craft experiences that that are cohesive, consistent, and accessible across the product ecosystem.
• Drive systems-level design by identifying and developing reusable patterns, components, and tools that enable scalable, high-quality experiences across products and platforms.
• Contribute to and evolve the design system to ensure consistency, efficiency, and long-term scalability, documenting usage guidance and key decisions.
• Ensure all design elements, templates, and final solutions function effectively across browsers, screen sizes, and technical constraints.
• Translate complex requirements, including security and role-based access constraints, into intuitive designs and production-ready assets.
• Drive strong alignment across product and engineering teams through clear rationale, specifications, and design reviews to support implementation.
• Partner with cross-functional teams to develop concepts early and maintain design intent through implementation.
• Balance user experience goals with technical feasibility and delivery timelines, iterating based on feedback and analytics where available.
• Critically evaluate and refine design workflows to improve efficiency, scalability, and quality, including handoff and design QA practices.
• Identify opportunities to optimize and automate processes, where it improves standards, driving operational effectiveness within the design practice.
• Serve as a thought partner to other designers, proactively sharing knowledge and elevating design standards through critique and pairing.
• Promote a culture of continuous learning, constructive feedback, and experimentation through prototyping and visualization.
• Additional responsibilities may be assigned as needed.

Senior Product Designer – Legal

Program Manager

• Proactively examines, experiments, and measures improvements to design operational model, processes, and ways of working (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and leadership to balance competing priorities to effectively and efficiently deliver impact.
• Possesses a proven track record of collaborating with and influencing product design leadership and cross-functional partners.
• Strong capacity for leading change, dealing with ambiguity and proactively recommending, driving, and measuring operational process improvements, from inception of solution to delivery. Requires minimal to no supervision.
• Develops and implements structured communications plan for programs. Owns driving towards clarity for initiatives, including proactively anticipating questions to address and developing clear responses.
• Oversees and manages program status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary.
• Assesses changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners.
• Provides status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives.
• Defines and measures impact of program both quantitively and qualitatively— sharing best practices to strengthen design operations.
• Facilitate collaboration and continuous improvement of processes and methodologies to strengthen ways of working across cross-functional teams
• Evaluate & implement the industry’s best tools with other design program managers, researchers, designers and cross-functional partners to solve our growing need to collaborate globally.
• Proactively seek to turn ambiguous opportunities into tangible initiatives and structured projects.
• Highly organized with strong writing, influencing skills and impeccable attention to detail.

Communication Specialist

Senior AI Conversation Designer

Senior Product Designer – Legal

Senior Design Program Manager