Blink UX

Program Manager

• Proactively examines, experiments, and measures improvements to design operational model, processes, and ways of working (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and leadership to balance competing priorities to effectively and efficiently deliver impact.
• Possesses a proven track record of collaborating with and influencing product design leadership and cross-functional partners.
• Strong capacity for leading change, dealing with ambiguity and proactively recommending, driving, and measuring operational process improvements, from inception of solution to delivery. Requires minimal to no supervision.
• Develops and implements structured communications plan for programs. Owns driving towards clarity for initiatives, including proactively anticipating questions to address and developing clear responses.
• Oversees and manages program status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary.
• Assesses changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners.
• Provides status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives.
• Defines and measures impact of program both quantitively and qualitatively— sharing best practices to strengthen design operations.
• Facilitate collaboration and continuous improvement of processes and methodologies to strengthen ways of working across cross-functional teams
• Evaluate & implement the industry’s best tools with other design program managers, researchers, designers and cross-functional partners to solve our growing need to collaborate globally.
• Proactively seek to turn ambiguous opportunities into tangible initiatives and structured projects.
• Highly organized with strong writing, influencing skills and impeccable attention to detail.

Senior Design Program Manager

Frontend Engineer

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Build and refine complex UI components with a strong understanding of component references; define and document component props, states, variants, and technical constraints to support scalable implementation.
• Define component and interface behavior beyond visual design, including responses to data changes, error states, edge cases, and user interactions; partner with engineering to ensure interaction logic is implementable and consistent.
• Use AI-assisted development tooling (e.g., VS Studio, Co-Pilot, Claude Code) to create live-code prototypes that serve as a source of truth for engineering (real-time data handling, UI state transitions, complex interaction patterns).
• Review production builds to validate alignment with intended UI architecture and interaction design; act as a quality gate for the functional craft of the product experience (behavior, responsiveness, component correctness, usability fidelity).

Designer/UI Developer

User Researcher

• Define and drive the future experience for our call center representatives and the products they use.
• Reveal what our users need by conducting user research, working with cross-functional teams, and delivering insights.
• Inspire change through delivering oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand what would make a user’s experience more intuitive, accessible, and seamless.
• Lead and own a research project from start to finish, including conducting stakeholder interviews, formulating research goals and objectives, developing single and multi-track, qualitative and/or quantitative research plans based on best-in-class UX-research methods, collecting data, analyzing data, and synthesizing findings across research tracks, and developing reports.

Senior Mixed Methods UX Researcher

Human Resources

• Represent Blink’s culture in day‑to‑day interactions, balancing empathy with clarity and structure
• Serve as a first point of contact for employee and manager HR questions, providing clear, thoughtful, and compliant guidance; escalate complex or sensitive issues appropriately
• Own high‑touch onboarding and offboarding processes to ensure employees are supported through key transitions
• Answer benefit‑related questions and coordinate with payroll and finance on benefit deductions as needed
• Oversee weekly hourly timecard reviews and flag issues proactively
• Coordinate with payroll on time‑sensitive matters related to timekeeping and employee changes
• Assist with administering Blink’s benefits programs, including open enrollment activities, all‑company communication, new enrollments, changes, and terminations
• Maintain employee files in compliance with legal and company standards
• Apply employment law practices as needed to assist in solutioning and assure company compliance with federal, state, and local employment requirements
• Build, maintain, and oversee Blink’s HR ticketing system (Siit) and HRIS system (Paylocity) to ensure data integrity and accurate reporting
• Assist with reporting on HR metrics and keeping policies and procedures up to date on the HR wiki
• Execute and help streamline or improve day‑to‑day HR processes and systems
• Support HR team Diversity, Equity, and Inclusion efforts, including pay equity tracking and inclusive policy development
• Collaborate with parent company Mphasis on cross-functional needs
• Support special projects and operational work as assigned

HR Generalist

Product Designer

• Leading and executing on innovative and engaging digital products that delight customers and drive business results. Working within cross-functional product development team(s) – producing deliverables and artifacts, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs
• Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding
• Providing constructive feedback to other Product Designers to ensure the team is delivering high-quality, data-driven experience designs and visual designs
• Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience, for the purpose of maintaining cohesion across the broader digital ecosystem and solving cross-application design challenges
• Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data
• Presenting work to product stakeholder and leadership teams
• Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently
• Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users
• Facilitating design-centered workshops with cross-functional stakeholders based on opportunities identified through research

Product Designer – CRM

• Design and develop beautiful, functional front-end UI and experiences
• Translate business and customer requirements into elegant experiences
• Collaborate with designers to build and maintain visually appealing, user-friendly, and accessible design systems
• Collaborate with front-end developers to ensure design integrity throughout the development lifecycle, bridging the gap between design and code
• Leverage your diverse skill set to craft prototypes and proofs-of-concept that push the boundaries of what’s possible and bring joy to every customer interaction
• Craft code that controls the look and feel of an experience: colors, typography, responsive layout, motion, interactions, and any other visual aspect of the UI
• Write clean, maintainable, and efficient code
• Optimize code for performance, stability and maintainability
• Work with cross-functional teams of application/UI software engineers, UI/UX designers, and QA/Validation

Senior Design Program Manager

Designer/UI Developer

Senior Mixed Methods UX Researcher

HR Generalist

Product Designer – CRM

UI Designer – Developer