Blink UX

Program Manager

• We are looking for a Senior Design Program Manager with extensive knowledge in design operations program management and a strong background driving operational process enhancements within a product design organization.
• Position is responsible for the strategy, planning and delivery of operational programs and processes to grow team culture and efficiency of the team.
• The ideal candidate possesses excellent organizational and interpersonal skills, is proactive in mitigating risks and removing roadblocks, and drives progress towards goals and objectives through strong program management and influence.
• Lead and execute on the vision and strategy of design operational programs, in collaboration with leadership and cross-functional partners.
• Manage complexity and navigate ambiguity across cross-functional teams.
• Proactively examine, experiment, and measure improvements to design operational model, processes, and ways of working (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and leadership to balance competing priorities to effectively and efficiently deliver impact.
• Possess a proven track record of collaborating with and influencing product design leadership and cross-functional partners.
• Strong capacity for leading change, dealing with ambiguity and proactively recommending, driving, and measuring operational process improvements, from inception of solution to delivery.
• Require minimal to no supervision.
• Develops and implements structured communications plan for programs.
• Oversee and manage program status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary.
• Assess changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners.
• Provide status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives.
• Define and measure impact of program both quantitively and qualitatively— sharing best practices to strengthen design operations.
• Facilitate collaboration and continuous improvement of processes and methodologies to strengthen ways of working across cross-functional teams.
• Evaluate & implement the industry’s best tools with other design program managers, researchers, designers and cross-functional partners to solve our growing need to collaborate globally.
• Highly organized with strong writing, influencing skills and impeccable attention to detail.

Senior Design Operations Program Manager

Product Designer

• Leading and executing on innovative and engaging digital products that delight customers and drive business results. Working within cross-functional product development team(s) – producing deliverables and artifacts, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs
• Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding
• Providing constructive feedback to other UX Designers to ensure the team is delivering high-quality, data-driven experience designs and visual designs
• Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience, for the purpose of maintaining cohesion across the broader digital ecosystem and solving cross-application design challenges
• Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data
• Presenting work to product stakeholder and leadership teams
• Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently
• Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users
• Facilitating design-centered workshops with cross-functional stakeholders based on opportunities identified through research

Senior Product Designer

• Produce sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides.
• Work across functional teams to understand business and feature requirements.
• Team up with User Researchers and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges.
• Collaborate with IT partner teams to understand and flesh out the UX requirements and technical constraints.
• Work closely with other designers on the team to adhere to standards and process.
• Lead design and execution of usability and user research studies with oversight from the lead researcher.
• Lead analysis of quantitative and qualitative data and presentation of findings in a meaningful and easy to understand manner.
• Provide constructive feedback on peer designs.
• Educate on the importance of following a User-centered Design process.
• Contribute to the creation and evolution of design principles, guidelines and patterns.
• Demonstrate ability to work with product and technology teams to flesh out UX/UI requirements and handle multiple projects in a fast-paced environment.
• Participate and help guide internal UX Reviews, and Cross team design and feedback process, analysis, and execution.

Mid-Level UX Designer

Ecommerce

• Design Craft: Achieve expert-level mastery in design principles, visual aesthetics, and interaction design techniques. Leverages their design craft to create design artifacts and innovative product visions based on user feedback, metrics and testing.
• Time and Relationship Management: Strategically plans project needs with stakeholders and optimizes workflows for timely delivery. Leads collaborative efforts in a fast-paced environment.
• Communication and Influence: Represents design in high-level discussions with executives, product leaders, and other stakeholders. A role model and mentor to senior designers, sharing knowledge and industry trends, with significant influence within and outside the design team.
• Data and Research Application: Champions the importance of user-centered design at the executive level, presenting research findings to executives to influence strategic decisions. Additionally, they ensure the team consistently applies research insights to enhance product development and align with user needs.
• Project Ownership and Execution: Accountable for the success of design initiatives at a strategic level, working with executive leadership to align design goals with business objectives and driving innovation across the organization.

Principal E-Commerce Product Designer

Director

• Account Expansion: Prospect, pitch, and expand relationships within target accounts, while building long-term, trusted relationships.
• Strategic Sales Planning: Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance.
• Client Advisory and Engagement: Establish trust with senior decision-makers to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale.
• Collaboration with Cross-functional SMEs: Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account, and Solutions teams to define and deliver tailored, high-impact solutions.
• Pipeline Management: Own the full sales cycle—from lead generation and opportunity qualification to signed contracts.
• Storytelling & Positioning: Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs.
• Market Awareness: Stay sharp on industry trends and bring fresh, innovative opportunities to the table.

Director of Client Relations – Amazon Core Account

Recruitment

• Lead full lifecycle recruiting across multiple, simultaneous embedded roles, including sourcing, screening, interviewing, assessment, offers, and closing.
• Build strong, diverse talent pipelines across UX research, design, and related creative/tech disciplines.
• Deliver a high‑touch, human, transparent candidate experience from first contact to onboarding.
• Negotiate initial talent rates and any necessary promotion or extension rates with clients and talent.
• Write and post clear, compelling job descriptions that reflect client needs and Blink’s standards.
• Maintain accurate and organized documentation within the applicant tracking system (Lever).
• Maintain ongoing relationships with placed talent, acting as a positive cultural touchpoint from the Blink team.
• Manage multiple client relationships with professionalism, empathy, and exceptional service.
• Maintain proactive communication with client stakeholders, ensuring alignment, clarity of expectations, and accurate visibility into recruiting progress.
• Serve as a strategic advisor to clients on talent markets, compensation, role framing, timelines, and hiring best practices.
• Anticipate issues early and resolve them collaboratively and calmly, maintaining trust and continuity.
• Partner with Blink Business Development to evaluate, scope, and qualify new embedded opportunities.
• Bring the recruiter lens to sales conversations, advising on feasibility, pricing, required skills, and timeline.
• Act as a problem‑solver and internal collaborator, removing roadblocks, spotting patterns, and supporting the growth of the Embedded program.

Director of Embedded Recruiting

• We seek a UX designer who possesses finance industry experience to design for an internal trading platform.
• This designer must have previous trading experience working on a multi-asset trading platform.
• Interaction design focus creating wireframes and prototypes.
• Journey mapping
• Workflow analysis
• Assist in the build of new feature for an existing tool.
• Organize complex, dense data into screens that help internal analysts monitor portfolios and make decisions.

Senior UX Designer

• Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
• Translate business requirements and user needs into structured dialogue models and interaction patterns.
• Develop clear, concise, and brand-aligned conversational content.
• Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
• Create wireflows, conversation maps, and prototypes to communicate design intent.
• Apply usability testing insights and performance analytics to iterate and improve experiences.
• Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.

Senior UX Designer, AI Conversation

Designer

• Drive conversation design strategy for AI and automated experiences.
• Define and evolve voice, tone, and personality guidelines aligned with T-Mobile’s brand.
• Leverage research, analytics, and usability insights to optimize conversational journeys.
• Create scalable frameworks and reusable patterns across platforms.
• Design dialogue flows, scripts, and interaction models for chatbots and virtual assistants.
• Ensure clarity, inclusivity, accessibility, and customer-first language standards.
• Collaborate closely with Product, UX, Research, and Engineering teams.
• Lead cross-functional workshops to align on user needs and business goals.
• Mentor and guide other conversation designers and cross-functional partners.
• Advocate for best practices in AI-driven and conversational experiences.
• Participate in qualitative and quantitative research initiatives.
• Analyze conversational output and performance metrics to continuously improve experiences.

Principal Conversation Designer

Producer

• We are looking for a Design Producer to manage team intake requests, team capacity, and help the team prioritize, develop work back schedules.
• Possess design sensibility to look at something and know when it’s ready to bring to the team or not. The goal is to help the team be more proactive and less reactive.
• Work closely with product, engineering, user experience and business teams to make sure we are all marching toward the same goal.
• Manage roadmap of UX tasks, vision, and integrate with dev teams to do deliver results.
• Expert knowledge on E2E delivery.

Design Producer

• New Business Development: Prospect, pitch, and close enterprise accounts that align with Blink’s ideal client profiles and which create new logos for Blink.
• Strategic Sales Planning: Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance.
• Client Advisory and Engagement: Establish trust with senior decision-makers and Mphasis partners to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale.
• Collaboration with cross-functional SMEs: Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account, and Solutions teams to define and deliver tailored, high-impact solutions.
• Pipeline Management: Own the full sales cycle—from lead generation and opportunity qualification to signed contracts.
• Storytelling & Positioning: Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs.
• Market Awareness: Stay sharp on industry trends and bring fresh, innovative opportunities to the table.