Partner/Client Relationship Manager, Network Strategy & Operations
Blink Health
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain.
- Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs).
- Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary.
- Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships.
- Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams to find effective solutions.
- Work closely with internal teams to ensure seamless onboarding and ongoing collaboration with pharmacy partners.
- Develop relevant internal and external SOPs to reflect market best practice.
Requirements
- Minimum of 6 years of experience in management consulting, operations/program management, and/or strategic account management at a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred).
- In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively.
- Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring.
- Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Track record of achieving and surpassing strategic account management targets.
- Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supply chain managementcontract administrationService Level Agreementsperformance monitoringoperations managementstrategic account managementSOP developmentproblem-solvingconsulting
Soft Skills
communicationcollaborationadaptabilityclient relationship managementproactive issue resolutionteamworkorganizational skillsleadershipanalytical thinking