Blindster.com

Customer Support

• Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
• Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
• Build relationships with customers through open and honest communication.
• Handle customers complaints effectively and provide appropriate solutions or alternatives
• Follow communication procedures, guidelines, and policies.
• Stay up to date with new and enhanced products

Customer Service Representative

Content Marketing Manager

• Capture high-quality images of new and existing products for website, social media, and marketing use.
• Edit product photos for clarity, color accuracy, and brand consistency.
• Coordinate and manage in-house or lifestyle shoots as needed.
• Retouch, resize, and prepare imagery for multiple platforms.
• Shoot and edit videos for product launches, promotions, and social content.
• Create engaging short-form and long-form video content for our website and other platforms.
• Storyboard, film, and produce promotional and instructional videos in collaboration with the marketing team.
• Incorporate motion graphics and text overlays into video content as needed.
• Organize, upload, and maintain all product images and videos across the website and marketing channels.
• Remove outdated assets and ensure new launches have complete and accurate visuals.
• Maintain consistent file naming conventions and organized digital asset libraries.
• Design promotional graphics for sales, emails, landing pages, and social media.
• Produce banners, badges, and other visuals aligned with brand guidelines.
• Support special creative requests from leadership and cross-functional teams.

Customer Service Representative

Multimedia Content Specialist