Customer Service Representative

Blindster.com

Customer Service Representative effectively managing high volumes of support inquiries at Blindster. Building customer relationships and providing timely support in a hybrid work environment.

Posted 6/8/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
Build relationships with customers through open and honest communication.
Handle customers complaints effectively and provide appropriate solutions or alternatives
Follow communication procedures, guidelines, and policies.
Stay up to date with new and enhanced products

Requirements

What you’ll need

3+ years of Customer Service experience (preferred but not required)
2+ years of Call-Center experience (preferred but not required)
High School Diploma or GED
Ability to adapt to a changing environment and handle multiple priorities
Excellent writing and analytical skills
Fluent in English (Spanish is a plus, but not required)
Ability to type approximately 35+ words per minute
Experience with Microsoft Word
Experience with Microsoft Excel
Experience with Microsoft Outlook
Experience with Microsoft Teams (preferred)
Experience with TalkDesk software (preferred)
Experience with PureChat software (preferred)
Experience with ZenDesk software (preferred)
Experience with ePic software (preferred)

Benefits

Comp & perks

Paid Time Off
Paid Sick Leave
Medical Insurance
Dental Insurance
Vision Insurance
Flex Spending Account
401(k) plan + employer match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceCall-Center experienceTyping (35+ words per minute)Writing skillsAnalytical skills

Soft Skills

CommunicationRelationship buildingProblem-solvingAdaptabilityMulti-tasking

Certifications

High School DiplomaGED