Blackwatch International Corporation

Network Engineer

• design, configuration, installation, testing, maintenance, and troubleshooting of enterprise network infrastructure
• ensure reliable, secure, and high-performing network connectivity
• operate in a supervisory capacity as needed
• coordinate network support activities
• enable seamless connectivity between servers, end-user devices, collaboration platforms, and cloud-based services
• supporting both proactive network optimization and reactive incident resolution
• respond to network-related incidents and service requests
• generate operational reports and documents service activities

Senior Network Engineer

Field Engineer

• Install, configure, and deploy hardware, software, and peripheral equipment, including PCs, printers, and network-connected devices
• Perform system setup, imaging, and configuration in accordance with established standards and security requirements
• Troubleshoot and resolve hardware, software, and operating system issues across end-user environments
• Provide deskside and remote technical support to end users via phone, email, virtual tools, and in-person interactions
• Diagnose and repair equipment failures, coordinating with vendors for warranty support and replacements as needed
• Perform routine maintenance activities, including system updates, patching, firmware upgrades, and hardware inspections
• Support user account management, access control, and permissions in accordance with organizational policies
• Monitor and resolve network connectivity issues, ensuring optimal system performance and reliability
• Manage and track service requests and incidents through the ticketing system, ensuring compliance with SLAs
• Document technical procedures, configurations, troubleshooting steps, and resolutions in knowledge base systems
• Conduct follow-up with end users to confirm issue resolution and ensure customer satisfaction
• Support equipment deployments, moves, adds, and changes (MAC activities), including installation and relocation of IT assets
• Maintain accurate asset tracking and inventory records, including updates to asset management systems
• Assist in the development and improvement of Knowledge Base Articles (KBAs) and standard operating procedures
• Provide user training and guidance on IT systems, tools, and best practices
• Analyze recurring issues, perform root cause analysis, and implement corrective actions to prevent future incidents
• Generate reports and provide status updates for management review and operational tracking
• Collaborate with cross-functional teams, vendors, and stakeholders to support projects and resolve technical issues
• Participate in Agile team activities, contributing to continuous improvement and efficient service delivery
• Lead or support technical tasks and initiatives based on experience level, including mentoring junior staff as needed
• Ensure adherence to security policies, compliance requirements, and organizational standards
• Support special projects, system upgrades, and enterprise IT initiatives as assigned

Senior Network Engineer

Field Engineer – Senior, Mid, Junior