Blackwatch International Corporation

Communications

• Serve as the senior technical authority for enterprise Unified Communications (UC) environments, providing leadership on strategic initiatives and mission-critical assignments.
• Establish goals, roadmaps, and project plans aligned with organizational objectives.
• Design, engineer, integrate, and optimize enterprise voice, video, and collaboration platforms including Cisco CUCM, Unity Connection, Expressway, and Microsoft Teams Voice.
• Provide Tier 4 troubleshooting, root-cause analysis, and resolution for complex outages and performance issues.
• Analyze network performance, traffic flows, interfaces, and protocols to recommend improvements and modernization efforts.
• Integrate UC solutions with Active Directory, cloud services, virtualization platforms, and network infrastructure.
• Implement secure communications using TLS, SRTP, certificates, IPSEC, and ensure compliance with applicable standards such as DISA STIGs.
• Lead projects such as technology refreshes, data center migrations, and collaboration platform enhancements.
• Partner with clients and stakeholders to assess needs, analyze data, and recommend solutions.
• Develop and maintain SOPs, engineering documentation, diagrams, and technical standards.
• Mentor team members, advise leadership, delegate effectively, and collaborate across all organizational levels.
• Perform other duties as assigned.

Unified Communications Engineer – SME