Blackwall

Support Engineer

Blackwall

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ApacheLinuxNGINX

About the role

  • Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions.
  • Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution.
  • Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams.
  • Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.

Requirements

  • Experience in technical support, customer engineering, or a similar client-facing technical role.
  • Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues.
  • Experience supporting web backend systems.
  • Basic Linux command line experience is a must.
  • Understanding of Apache and NGINX web servers is a must.
  • Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus.
  • Experience with ModSecurity is a plus.
  • Experience with Atlassian software stack is a plus.
  • Fluency in written and spoken English (other languages are a plus).
  • Ability to work collaboratively with engineering, product, and customer-facing teams.
  • Comfortable working in a remote, fast-paced, and international environment.
Benefits
  • Competitive salary
  • Work fully remote with a distributed team across Europe, APAC, and the Americas.
  • Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation.
  • Contribute directly to how millions of websites stay protected and perform better every day.
  • Join a team that values clarity, accountability, and human connection over hierarchy.
  • We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingproblem-solvingLinux command lineApacheNGINXModSecuritycPanelWHMPlesk
Soft Skills
communicationcollaborationclient-facingadaptabilityteamwork