Blackthorn.io

Product Manager

Blackthorn.io

full-time

Posted on:

Origin:  • 🌎 Anywhere in the World

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Salary

💰 $98,000 - $110,000 per year

Job Level

JuniorMid-Level

Tech Stack

Ray

About the role

  • Role: Product Manager
  • Base Salary: $98,000 - $110,000
  • Description: As a Product Manager at Blackthorn, you’ll take ownership of product development from idea through delivery and continuous improvement. While your initial focus may include shaping our Payments & Checkout experiences, your role will operate within a larger Events-first product environment—centered around our flagship application, Blackthorn Events. Our platform powers event-driven engagement and transaction workflows across higher education, healthcare, and nonprofit sectors. You’ll help ensure a cohesive, intuitive user experience across our suite of Salesforce-native apps while also supporting our expansion into new verticals and emerging customer use cases.
  • What you’ll do: Own the product lifecycle from discovery to delivery, with an initial focus on Payments & Checkout experiences within the Events Management app.
  • Collaborate with engineering, QA, and design teams to define and deliver high-quality features.
  • Write clear, actionable product requirements, user stories, and acceptance criteria to guide development.
  • Build an understanding of our key customer segments (SMB to Enterprise, higher education, healthcare, nonprofit, and emerging verticals).
  • Prioritize and manage a product backlog based on business needs and user value.
  • Lead Agile ceremonies such as sprint planning, grooming, and retrospectives.
  • Help identify and test opportunities to simplify and optimize checkout flows.
  • Stay informed about industry trends as they relate to your focus area.
  • Develop comfort with product analytics to track usage, success, and improvement opportunities.
  • Participate in discovery interviews with customers and partners (5% travel).
  • Explore and propose use cases for AI to improve internal processes or user-facing functionality.
  • Communicate roadmap updates and work closely with stakeholders in Marketing, Sales, Support, and Customer Success.
  • What we look for: 2–4 years of experience as a Product Manager, Product Owner, or Business Analyst on a software product team.
  • Salesforce Admin experience, certification, or the ability to quickly ramp up.
  • Experience supporting a digital payments, checkout, or CPQ experience—either as a PM or in an adjacent role (e.g. QA, UX, Support, Consulting).
  • Strong written communication and ability to organize complex requirements into clear documentation.
  • Excitement about using AI tools (e.g. LLMs, automation, copilots) and a desire to grow as an AI-aware product leader.
  • Experience working in Agile teams and participating in ceremonies like standups, sprint planning, and retrospectives.
  • Curious, collaborative, and eager to learn from teammates and customers.
  • Capable of thinking through UX and technical tradeoffs in collaboration with engineers.
  • Self-starter mindset—you’re energized by autonomy and accountability.
  • Bonus: Experience with Salesforce AppExchange products.
  • Familiarity with Higher Education, Healthcare, or Financial Services verticals.
  • AI integration or experimentation experience (internally or externally).
  • Analytics experience (e.g. building dashboards, user funnel analysis).
  • Agency or consulting background with product-adjacent client work.
  • Comfort with public speaking and interacting with executives.

Requirements

  • 2–4 years of experience as a Product Manager, Product Owner, or Business Analyst on a software product team.
  • Salesforce Admin experience, certification, or the ability to quickly ramp up.
  • Experience supporting a digital payments, checkout, or CPQ experience—either as a PM or in an adjacent role (e.g. QA, UX, Support, Consulting).
  • Strong written communication and ability to organize complex requirements into clear documentation.
  • Excitement about using AI tools (e.g. LLMs, automation, copilots) and a desire to grow as an AI-aware product leader.
  • Experience working in Agile teams and participating in ceremonies like standups, sprint planning, and retrospectives.
  • Curious, collaborative, and eager to learn from teammates and customers.
  • Capable of thinking through UX and technical tradeoffs in collaboration with engineers.
  • Self-starter mindset—you’re energized by autonomy and accountability.