Blackpoint Cyber

Communications

• Define and evolve the company's narrative, messaging, brand voice, and visual identity, ensuring alignment across go-to-market activities, external communications, and internal channels.
• Champion and drive org-wide adoption of brand and messaging standards, partnering across teams to ensure consistent execution.
• Lead and execute Blackpoint Cyber’s global communications strategy across media relations, social media, executive communications, and corporate storytelling.
• Translate complex cybersecurity concepts, including managed detection and response, threat intelligence, AI and security operations - into clear and compelling narratives. Build and elevate our AI story, showcasing our differentiation and outcomes we deliver.
• Develop and manage relationships with key cybersecurity media, analysts, and industry influencers to expand Blackpoint Cyber’s visibility and credibility.
• Partner with across teams to shape company messaging around product launches, company milestones, partnerships, funding announcements, and industry developments.
• Build and elevate executive thought leadership by supporting speaking engagements, media opportunities, and industry events.
• Guide crisis and incident communications strategies when needed, ensuring timely and transparent messaging.
• Establish metrics and reporting frameworks to measure media impact, brand awareness, and share of voice.
• Lead a high-performing brand, content, and communications team, including brand and design and content and social media functions, as the company continues to grow.

Head of Corporate Marketing – Branding Communications

Marketing

• Plan and execute MSP-focused expansion campaigns to drive product adoption, upsell/cross-sell, and long-term customer growth across our base.
• Build and manage email nurture programs for MSP customers across different stages of the lifecycle.
• Lead MSP-exclusive initiatives such as webinars, campaigns, and value-driven programs in collaboration with Product Marketing and Content Marketing.
• Collaborate with Product Marketing to develop and distribute MSP-facing sales and marketing resources that support customer growth.
• Work closely with Account Management and Client Success teams to align marketing programs with MSP customer needs and lifecycle milestones.
• Support communications to MSP customers related to product updates, programs, and key initiatives.
• Partner with our RevOps team to execute campaigns using HubSpot and track performance, identifying insights and opportunities for optimization.
• Manage multiple projects and timelines to ensure accurate and timely execution.
• Report on program performance and provide actionable recommendations to improve engagement, adoption, and customer success.

MSP Customer Marketing Manager

Customer Success Manager

• Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model.
• Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency).
• Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets).
• Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively.
• Provide tactical recommendations grounded in documented best practices and validated product behavior.
• Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders.
• Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks.
• Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics.
• Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
• Identify workflow gaps and propose enhancements.

Client Success Architect – Bilingual

• Drive partner adoption, technical enablement, and onboarding success
• Guide partners through onboarding and adoption milestones
• Provide technical consultation and guidance to partners
• Build trusted relationships across stakeholders
• Monitor partner usage and satisfaction to identify early risk indicators
• Work closely with GTM, Product, Engineering, and Support teams
• Maintain accurate CRM records and documentation
• Leverage dashboards and analytics to interpret partner behavior
• Identify workflow gaps and propose enhancements

Client Success Consultant

Engineer

• Focus on building and tuning high-fidelity detections using SIEM data sources.
• Work closely with SOC analysts, threat hunters, and platform teams to create detection content.
• Improve data quality and reduce alert fatigue.
• Create, test, and maintain detection logic and rules for new and emerging threats using SIEM telemetry.
• Tune alerts to reduce false positives and ensure detection rules have minimal gaps.
• Build and refine detections using diverse log sources and integrations.
• Collaborate with SOC analysts to identify common patterns and trends across customer environments.
• Assist in designing dashboards/visualizations to track threat trends.
• Partner with ingestion/platform teams to troubleshoot parsing, normalization, indexing, and data availability issues.
• Build or maintain test environments and validation workflows.

SIEM Detection Engineer

Product Manager

• Develop, evolve and drive portfolio strategy across Blackpoint’s product portfolio.
• Perform market, competitive, and customer analysis to identify opportunities and prioritize investments.
• Lead the complete product lifecycle from ideation to launch and post-launch adoption.
• Partner closely with Engineering, Architecture, SOC, and Data Science to execute roadmap commitments.
• Prioritize and plan features based on business impact, customer value, platform scale, and global expansion needs.
• Establish KPIs for product performance (adoption, NPS, engagement, retention, ARR contribution).
• Maintain direct relationships with MSP partners to deeply understand their operational workflows and challenges.
• Partner with Sales, Marketing, and Client Success to ensure strong product enablement and adoption.
• Champion a “partner-first, MSP-first” mindset across the business.
• Build, scale, and mentor a high-performing global product management team.
• Establish product processes, operating mechanisms, decision frameworks, and roadmap governance.

Head of Product Management

• Develop, evolve and drive portfolio strategy across Blackpoint’s product portfolio.
• Perform market, competitive, and customer analysis to identify opportunities and prioritize investments.
• Lead the complete product lifecycle from ideation to launch and post-launch adoption.
• Partner closely with Engineering, Architecture, SOC, and Data Science to execute roadmap commitments.
• Prioritize and plan features based on business impact, customer value, platform scale, and global expansion needs.
• Establish KPIs for product performance (adoption, NPS, engagement, retention, ARR contribution).
• Maintain direct relationships with MSP partners to deeply understand their operational workflows and challenges.
• Partner with Sales, Marketing, and Client Success to ensure strong product enablement and adoption.
• Champion a "partner-first, MSP-first" mindset across the business.
• Build, scale, and mentor a high-performing global product management team.
• Establish product processes, operating mechanisms, decision frameworks, and roadmap governance.

QA Automation Engineer

• Design, develop, and maintain security automation tools and scripts to enhance the SOC's operational efficiency and response capabilities.
• Utilize Python and other scripting languages to create custom solutions for integrating and automating security processes.
• Leverage various APIs to automate data retrieval and report generation, enhancing the SOC's analytical and reporting capabilities.
• Regularly investigate attacks and collaborate with Security Operations to understand the threat landscape across the customer base to identify opportunities for improving detection logic and automation.
• Stay updated with the latest cybersecurity trends and technologies to continually innovate and improve SOC processes.
• Collaborate with SOC analysts to understand their needs and develop automation solutions that support their workflows.
• Work closely with other technical teams to integrate security automation tools with existing systems and platforms.

Junior Security Automation Engineer – Skillbridge Intern

Director

• Own Threat Intelligence strategy and program roadmap: define vision, operating model, priorities, and measurable outcomes aligned to Blackpoint’s growth goals.
• Lead the creation and execution of technical messaging and threat content for B-ROC (Security Operations Center, Threat Intelligence, and Threat Research) across all digital and event channels.
• Collaborate with B-ROC and Marketing to produce thought leadership content, technical materials, and community engagement initiatives.
• Shape and maintain a consistent, authentic, and technical voice across blogs, white papers, webinars, conferences, and digital platforms.
• Partner with Marketing to drive digital content strategy to expand the company’s visibility and engagement year-round.
• Serve as the company’s spokesperson at key industry events, panels, and media opportunities, delivering compelling technical narratives.
• Maintain an active presence on social media and within the infosec and MSP communities to foster engagement and thought leadership.
• Ensure technical messaging aligns with company goals, product direction, and market positioning.

Senior Director – Threat Research and Intelligence

Analyst

• Analyze and evaluate anomalous network and system events in a 24×7 Security Operation Center (SOC) environment via conducting lead-less threat hunting
• Collaborate with MDR Analysts to research and investigate emerging cyber security threats; become an escalation point of contact for advanced intrusion analysis.
• Develop Incident analysis reports and work across business units and customers to bring issues to a close
• Help design and build automation to reduce operational tasks of SOC processes
• Provide actionable threat and vulnerability analysis based on security events for many independent customer environments
• Build test lab environments to research emerging techniques and make contributions to the internal and external knowledge development of threat operations.
• Review sandbox technologies for additional IOCs uncovered from artifacts uncovered during analysis.

Senior MDR Analyst – Weekend Shift

Senior MDR Analyst – Day Shift

Account Manager

• Own and exceed quarterly and annual sales quotas across an assigned enterprise territory, backed by a sharp target prospect list and regional sales plan
• Build and execute go-to-market strategies in partnership with the marketing team to accelerate pipeline and revenue
• Serve as a trusted advisor to customers - deeply understanding their current environment and future roadmap to position Blackpoint Cyber solutions with precision
• Drive the full sales cycle: prospect qualification, executive discovery, solution positioning, and deal closure
• Lead executive-level conversations that open doors and build lasting partnerships
• Maintain strong post-sale relationships to ensure customer satisfaction and expand revenue within existing accounts
• Leverage deep MSP and cybersecurity industry knowledge to carry credible technical conversations around data, compute, and the threat landscape

National Account Manager

• Analyze and evaluate anomalous network and system events in a 24x7x365 Security Operation Center (SOC) environment via conducting lead-less threat hunting.
• Collaborate with MDR Analysts to research and investigate emerging cyber security threats; become an escalation point of contact for advanced intrusion analysis.
• Develop Incident analysis reports and work across business units and customers to bring issues to a close.
• Help design and build operational processes and procedures to improve overall SOC efficiency.
• Provide actionable threat and vulnerability analysis based on security events for many independent customer environments.
• Build test lab environments to research emerging techniques and make contributions to the internal and external knowledge development of threat operations.
• Review sandbox technologies for additional IOCs uncovered from artifacts uncovered during analysis.

Blackpoint Cyber

Head of Corporate Marketing – Branding Communications

MSP Customer Marketing Manager

Client Success Architect – Bilingual

Client Success Consultant

SIEM Detection Engineer

Head of Product Management

Head of Product Management

Junior Security Automation Engineer – Skillbridge Intern

Senior Director – Threat Research and Intelligence

Senior MDR Analyst – Weekend Shift

Senior MDR Analyst – Day Shift

National Account Manager

MDR Analyst Skillbridge Intern – Swing Shift

MDR Analyst SkillBridge Intern – Hybrid Shift