Blackpoint Cyber

Full-stack Engineer

• Champion AI-driven approaches to software architecture, solution design, development workflows, and product delivery.
• Execute software architecture deliverables and take hands-on ownership of delivering critical initiatives across the product portfolio, ensuring scalability, reliability, extensibility, and maintainability.
• Participate in the design review process within the Product organization, guiding architectural principles, frameworks, and standards in collaboration with engineering teams.
• Provide architectural leadership for software design and implementation, ensuring alignment across the Product organization through effective communication and collaboration.
• Work closely with business stakeholders and foster strong cross-functional partnerships.
• Provide technical leadership to development and test engineering teams, driving innovation and engineering excellence.
• Drive research and execution of Proof of Concepts (PoCs) on leading-edge AI technologies, including AI-powered solutions and intelligent automation, and recommend the best approaches for adoption across the product portfolio.
• Participate in the engineering on-call rotation and support production systems by helping troubleshoot critical issues, drive root cause analysis, and ensure platform reliability and availability.

Software Architect

Customer Success Manager

• Build and lead a high-performing Client Success organization
• Define the strategic vision and operating model for the partner journey
• Bring first-principles thinking to how the function scales
• Partner with Sales and Product on partner needs
• Develop effective CS operations and AI tooling standards
• Use platform telemetry and usage signals to surface adoption gaps
• Own a comprehensive metrics framework spanning NRR and GRR
• Deploy and govern AI-powered dashboards and churn prediction models
• Build AI-assisted onboarding sequences and digital engagement programs

Head of Client Success

DevOps Engineer

• Lead the design, implementation, and management of scalable, reliable, and highly available cloud-based infrastructure (AWS/Azure)
• Establish SRE best practices, including monitoring, incident response, capacity planning, and performance tuning
• Improve observability, monitoring, and alerting, ensuring quick detection and resolution of reliability issues
• Drive automation-first approaches, reducing manual intervention through Infrastructure-as-Code (IaC) and CI/CD pipelines
• Lead a team of SREs, applying Blackpoint Cyber's management values of Coach, Model, Care, in defining business-critical outcomes, creating action plans, and supporting the team in achieving them
• Continue hands-on contributions in an SRE role
• Design, implement, and support key infrastructure, including automated attack infrastructure deployment, isolated identity and productivity environments, and secure data storage
• Establish and apply security hygiene and monitoring policies to meet Blackpoint Cyber security requirements
• R&D with AI tooling and other SRE tools such as Grafana IRN, Loki, and Alloy
• Monitor and optimize cloud spending, ensuring cost-effective resource utilization without compromising reliability
• Define and implement cost-saving strategies (e.g., right-sizing instances, leveraging spot instances, optimizing storage, etc.)
• Work closely with finance and procurement teams to forecast infrastructure costs and align expenses with business objectives
• Manage and mentor a global team of SREs, DevOps engineers, and cloud infrastructure specialists
• Partner with engineering teams to design reliable and scalable architectures, embedding reliability into development workflows
• Collaborate with security teams to ensure compliance, security hardening, and disaster recovery readiness
• Drive post-incident reviews, ensuring continuous improvement in system resilience

Director of SRE

Analyst

• Analyze and evaluate anomalous network and system events in a 24x7x365 Security Operation Center (SOC)
• Collaborate with MDR Analysts to research and investigate emerging cyber security threats
• Develop Incident analysis reports and work across business units and customers to bring issues to a close
• Help design and build operational processes and procedures to improve overall SOC efficiency
• Provide actionable threat and vulnerability analysis based on security events for many independent customer environments
• Build test lab environments to research emerging techniques

Senior MDR Analyst

Support Engineer

• Own complex escalations from Tier 1, resolving cases with precision, speed, and clear communication back to the customer.
• Troubleshoot and resolve software issues across microservices, APIs, and system integrations.
• Diagnose system anomalies, deployment failures, and configuration issues using deep product and infrastructure knowledge.
• Partner with Engineering and Product to surface, document, and prioritize bugs and feature gaps discovered through support.
• Design, implement, and continuously optimize automated workflows using tools such as Superblocks, n8n, Tines, and webhooks to reduce manual effort and ticket volume.
• Leverage Zendesk automations, triggers, and macros to streamline ticket management and improve response times.
• Analyze ticket trends and support data to identify systemic issues and implement proactive solutions.
• Perform account management request analysis and automate routine, high-volume tasks.
• Collaborate with the broader Support team to understand operational pain points and translate them into scalable automation strategies.
• Build and maintain a high-quality knowledge base; including articles, runbooks, and internal guides — that empower both customers and teammates.
• Document automation processes thoroughly and create training materials that enable the Support team to confidently adopt new tools and workflows.

Software Architect

Software Architect

Head of Client Success

Director of SRE

Senior MDR Analyst

Support Engineer II