Head of Client Success

Blackpoint Cyber

Head of Client Success at Blackpoint Cyber, overseeing and shaping the Client Success organization. Leading strategy development and operational excellence in a cybersecurity context.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $167,200 - $213,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and leading high-performing Client Success teams, with a strong focus on strategic vision, AI-assisted operations, and metrics frameworks for NRR and GRR. Proficient in leveraging analytical skills and emotional intelligence to enhance partner engagement and drive business outcomes.

Highest-signal resume keywords

Customer Success LeadershipStrategic Vision DevelopmentAI-Assisted OperationsMetrics Framework OwnershipB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical FluencyFirst-Principles ThinkingAI Tooling StandardsChurn Prediction ModelsOnboarding Sequences Development

Soft Skills

High Emotional IntelligencePolished CommunicationSound Business JudgmentExecutive Presence

Tools & Technologies

AI GovernancePrompt EngineeringLLM-Based Tooling

Certifications & Qualifications

MBA

Industry Keywords

Customer SuccessB2B SaaSNRRGRRDigital Engagement Programs

About the role

Key responsibilities & impact

Build and lead a high-performing Client Success organization
Define the strategic vision and operating model for the partner journey
Bring first-principles thinking to how the function scales
Partner with Sales and Product on partner needs
Develop effective CS operations and AI tooling standards
Use platform telemetry and usage signals to surface adoption gaps
Own a comprehensive metrics framework spanning NRR and GRR
Deploy and govern AI-powered dashboards and churn prediction models
Build AI-assisted onboarding sequences and digital engagement programs

Requirements

What you’ll need

5+ years building and leading teams in Customer Success
Exceptional strategic and first-principles thinking
High emotional intelligence and sound business judgment
Polished communication and executive presence
Experience in a highly technical B2B SaaS environment
Strong analytical fluency
A demonstrated record of owning and improving NRR and GRR
Experience building AI-assisted CS motions and automated digital-touch programs
An MBA and prior management consulting experience preferred
Familiarity with AI governance, prompt engineering, or LLM-based tooling is a plus

Benefits

Comp & perks

Health, Vision, Dental, and Life Insurance plans
401k plan
Discretionary Time Off
Other minor perks