BlackHawk Industrial

Customer Service Manager

BlackHawk Industrial

full-time

Posted on:

Location Type: Office

Location: Seattle • Washington • United States

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Salary

💰 $80,000 - $85,000 per year

Job Level

SeniorLead

About the role

  • Leads the branches customer service function while developing and executing tactics consistent with initiatives policies, procedures and resources to achieve branch goals and the company’s mission and plan.
  • Responsible for promoting culture of safety.
  • Maintain a consistent level of CSR team performance by hiring, training, monitoring, and developing a high-quality team of CSRs.
  • Align the efforts of the CSR team with the branch business plan to achieve results.
  • Function as the senior subject matter expert on the systems and procedures used to process and manage the company’s sales and inventory related transactions.
  • Utilize transactional reporting available through BlackHawk systems to monitor the activities and outputs of the CSR team.
  • Facilitate, oversee and execute actions in conjunction with CSRs, account managers and members of cross functional departments to enable successful transaction processing, problem solving, corrective actions, and project work.
  • Develop and maintain an understanding of how P21 and our vending systems act together and in parallel to facilitate transaction processing and inventory management.
  • Approve pricing variances as needed and within the guidelines set by the General Manager.
  • Partner with sales team to grow and exceed sales and gross profit objectives for fiscal year.
  • Monitor inventory and stock levels to ensure effectiveness of the branch plan.
  • Perform all work in accordance to ISO processes and procedures.

Requirements

  • High School Diploma or equivalent required
  • Bachelor’s degree required
  • 10+ years in a like position
  • Minimum 5 years hands-on experience in Industrial Distribution
  • Proficient with the use of computer software specific to the operation (Microsoft Office, P21 etc.)
  • High knowledge of manufacturing, industrial supply products, and export requirements
  • Excellent analytical skills
  • Excellent written and verbal communication skills
  • Flexible hours
  • Ability to plan / prioritize
  • Approachable
  • Strong coaching abilities.
Benefits
  • Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria)
  • Dental and Vision Insurance
  • 401K Plan and Company Match
  • FSA (Full FSA, Limited FSA, and Dependent FSA)
  • Company paid Long Term and Short-Term Disability
  • Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life
  • Ancillary Critical Illness Insurance (Wellness Rider Included)
  • Ancillary Accident Insurance (Wellness Rider Included)
  • Ancillary Hospital Indemnity
  • Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
  • Paid Time Off
  • Holiday Paid Time Off
  • Gym Reimbursement
  • Quarterly Wellness challenge with a chance to will money or prizes
  • Tuition Reimbursement – after 1 year of employment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
transactional reportinginventory managementpricing variance approvalanalytical skillscoaching abilities
Soft Skills
communication skillsflexibilityplanningprioritizationapproachability
Certifications
High School DiplomaBachelor's degree