BLACKCLOAK

Client Account Manager

BLACKCLOAK

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70 - $80 per year

About the role

  • Manage relationships with key clients across industries
  • Create value-add through regular touchpoints
  • Craft compelling reports on utilization and value-add stories
  • Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
  • Research and build new relationships within existing accounts, including with executive stakeholders
  • Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
  • Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
  • Meet and exceed upsell targets
  • Prepare and deliver ongoing account renewal and revenue expansion forecasts
  • Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
  • Provide weekly utilization reports internally
  • Report to clients monthly and quarterly, or weekly, as required.

Requirements

  • 5+ years experience in software and/or SaaS sales to large enterprises
  • BA/BS or equivalent combination of education and experience
  • Track record of success consistently exceeding sales goals
  • Ability to travel within the United States
  • Experience with information security and online privacy a plus
Benefits
  • 100% Remote Company, within the USA
  • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
  • Health Savings Account with company contribution for eligible medical plans.
  • Flexible Vacation Plan
  • 10 Paid Company Holidays
  • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
  • 401k with Traditional and Roth options, including employer match.
  • Company Equity
  • Paid Parental and Pregnancy Recovery Leave
  • Company and team off-sites and virtual events throughout the year
  • Home office stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS salesaccount managementsales forecastingclient engagementrelationship managementutilization reportingrevenue expansionupsellingonboarding processexecutive stakeholder engagement
Soft Skills
communicationcollaborationstrategic thinkingclient relationship buildingproblem-solvingorganizational skillsleadershipadaptabilitynegotiationcustomer service
Certifications
BA/BS