BLACKCLOAK

Account Manager

• Manage relationships with key clients across industries
• Create value-add through regular touchpoints
• Craft compelling reports on utilization and value-add stories
• Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
• Research and build new relationships within existing accounts, including with executive stakeholders
• Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
• Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
• Meet and exceed upsell targets
• Prepare and deliver ongoing account renewal and revenue expansion forecasts
• Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
• Provide weekly utilization reports internally
• Report to clients monthly and quarterly, or weekly, as required.

Client Account Manager

Human Resources

• Own the end-to-end talent lifecycle from acquisition onboarding, performance management, learning and development, engagement, retention and off-boarding aligned to our mission and talent strategy.
• Design an environment where people feel energized, included, and empowered to do their best work.
• Ensure that as the company grows, it never loses the "soul" of what makes BlackCloak special.
• Be an experienced, hands-on HR leader who thrives in a scaling environment, assessing what the organization needs, designing practical solutions, and rolling up your sleeves to implement policies, processes, and tools in a fast-paced, fully virtual environment.

Human Resources Director

Client Services Representative

• Participate in client onboarding sessions.
• Manage a dedicated portfolio of BlackCloak’s most complex and high-profile clients, serving as their primary strategic advisor on personal digital privacy and security.
• Provide advice and guidance (and assist as needed) in the creation of client onboarding and follow-up materials/activities.
• Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent.
• Partner with other CSM and the Technical Success team in responding to customer inquiries and coordinating resources to meet those needs.
• Run client enablement and support sessions.
• Work with cross-functional teams to alert clients immediately upon discovery of new cyber or privacy threats and risks. Serve as a dedicated resource and point of contact to ensure the threats/risks are remediated or accepted by the client.
• Act as the lead investigator and restoration specialist for severe identity theft cases and complex compromised accounts, handling sensitive situations with extreme discretion.
• Analyze client threat landscapes to create bespoke security plans, going beyond standard onboarding to implement advanced privacy hardening techniques.
• Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested.
• Manage and record client interactions within the BlackCloak set of Client Success tools.
• Act as a peer mentor to Level I CSMs, shadowing their calls and providing constructive feedback on soft skills and technical accuracy.
• Contribute to client communications and education initiatives.
• Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices.
• Support external and internal customer-facing initiatives and events. There is a potential for limited travel
• Participate in on-call shifts for client support, including nights and weekends, or as needed.

Senior Client Success Manager – Private Client Services

Cloud Engineer

• Architect and Manage Cloud Infrastructure: Design, deploy, and maintain highly available and scalable environments within GCP.
• Infrastructure as Code (IaC): Drive the adoption of Terraform to manage all infrastructure through code, ensuring environment consistency and version control.
• Cloud Operations & Monitoring: Expand the observability capabilities of the platform and own the day-to-day health of production environments.
• Collaborative DevOps: Partner closely with engineers to improve the developer experience, assisting with containerization (Docker/K8s) and deployment strategies.
• CI/CD Automation: Build and optimize robust CI/CD pipelines to streamline application delivery, integrating automated testing and deployment gates.
• Secure Infrastructure Design: Partner with security engineering to implement cloud hardening standards, IAM architecture and policies, secrets management, and overall Cloud infrastructure and security best practices.
• Performance Optimization: Analyze cloud spend and resource utilization to optimize for cost and performance across all environments.
• Automated Remediation: Develop scripts and playbooks to automate routine operational tasks and self-healing infrastructure.

Senior Cloud Engineer

Frontend Engineer

• Own member-facing features end-to-end
• Design and implement polished mobile experiences in React Native
• Translate security workflows into clear, trustworthy user interactions
• Ship features from UI through API and supporting services
• Develop TypeScript services and APIs (Node.js)
• Integrate with cloud systems, security services, and data pipelines
• Work with PostgreSQL, document stores, and event-driven workflows
• Treat the UI as a reliability-sensitive system (offline behavior, state synchronization, error handling)
• Implement observability and performance monitoring for the client experience
• Improve usability, responsiveness, and accessibility across devices
• Debug production issues using logs, telemetry, and user behavior
• Participate in architecture discussions and technical design reviews
• Contribute to code reviews and engineering standards
• Work closely with Product, Design, and Security Operations
• Use AI tools to accelerate implementation while maintaining production quality standards
• Create and validate tests (unit, integration, and behavioral) using AI-assisted workflows
• Document systems and architecture using AI-assisted documentation generation
• Help the team establish best practices for safe and effective use of AI in software development

Senior Software Engineer – Fullstack/Front-end Focus

SDET

• Design, develop, and maintain automated test software for mobile, web, and desktop applications using modern test automation frameworks.
• Create service mocks, test data frameworks, and contract tests for APIs and services
• Partner with engineers to ensure systems are designed for testability from the beginning
• Establish and enforce release readiness criteria and quality gates
• Build automated validation into CI pipelines to improve deployment confidence and release frequency
• Build automated tests that validate security-first design, verify privacy and sensitive data handling, and include adversarial and abuse test cases
• Collaborate with cross-functional teams to understand product requirements, identify test scenarios, and ensure adequate test coverage
• Perform both manual and automated testing, as necessary, to ensure the highest quality of BlackCloak solutions

Software Development Engineer in Test, SDET

Product Manager

• Identify and develop new opportunities to deliver value to BlackCloak members, with a focus on emerging technologies and competitive differentiators.
• Lead the end-to-end rapid prototyping process, from initial concept to functional prototype, ensuring initiatives meet defined success criteria.
• Partner with CSOC leadership, Engineering and the Director of Product Innovation to vet new ideas, assess technical feasibility, and define architectural approaches.
• Research, evaluate, and recommend new technologies, third-party services, and frameworks based on their potential to solve member problems and create strategic advantages for BlackCloak.
• Take full ownership of new product concepts, from initial research and hypothesis testing to gathering feedback from stakeholders before committing to full-scale development.
• Work closely with our platform, mobile, and security engineering teams to ensure the seamless integration of successful prototypes into our existing ecosystem.

Principal Product Manager – AI & Innovation

• Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs.
• Understand clients’ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture.
• Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions.
• Provide ongoing support and consultation to clients, ensuring they maximize the value of our services.
• Monitor client accounts and analyze data to identify potential issues and recommend solutions.
• Prepare and deliver regular reports and performance reviews to clients.
• Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns.
• Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization.
• Demonstrate creative problem-solving abilities and maintain a “can-do” attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes.
• Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients.
• Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.