BLACKCLOAK

Cloud Engineer

• Architect and Manage Cloud Infrastructure: Design, deploy, and maintain highly available and scalable environments within GCP.
• Infrastructure as Code (IaC): Drive the adoption of Terraform to manage all infrastructure through code, ensuring environment consistency and version control.
• Cloud Operations & Monitoring: Expand the observability capabilities of the platform and own the day-to-day health of production environments.
• Collaborative DevOps: Partner closely with engineers to improve the developer experience, assisting with containerization (Docker/K8s) and deployment strategies.
• CI/CD Automation: Build and optimize robust CI/CD pipelines to streamline application delivery, integrating automated testing and deployment gates.
• Secure Infrastructure Design: Partner with security engineering to implement cloud hardening standards, IAM architecture and policies, secrets management, and overall Cloud infrastructure and security best practices.
• Performance Optimization: Analyze cloud spend and resource utilization to optimize for cost and performance across all environments.
• Automated Remediation: Develop scripts and playbooks to automate routine operational tasks and self-healing infrastructure.

Senior Cloud Engineer

Frontend Engineer

• Own member-facing features end-to-end
• Design and implement polished mobile experiences in React Native
• Translate security workflows into clear, trustworthy user interactions
• Ship features from UI through API and supporting services
• Develop TypeScript services and APIs (Node.js)
• Integrate with cloud systems, security services, and data pipelines
• Work with PostgreSQL, document stores, and event-driven workflows
• Treat the UI as a reliability-sensitive system (offline behavior, state synchronization, error handling)
• Implement observability and performance monitoring for the client experience
• Improve usability, responsiveness, and accessibility across devices
• Debug production issues using logs, telemetry, and user behavior
• Participate in architecture discussions and technical design reviews
• Contribute to code reviews and engineering standards
• Work closely with Product, Design, and Security Operations
• Use AI tools to accelerate implementation while maintaining production quality standards
• Create and validate tests (unit, integration, and behavioral) using AI-assisted workflows
• Document systems and architecture using AI-assisted documentation generation
• Help the team establish best practices for safe and effective use of AI in software development

Senior Software Engineer – Fullstack/Front-end Focus

SDET

• Design, develop, and maintain automated test software for mobile, web, and desktop applications using modern test automation frameworks.
• Create service mocks, test data frameworks, and contract tests for APIs and services
• Partner with engineers to ensure systems are designed for testability from the beginning
• Establish and enforce release readiness criteria and quality gates
• Build automated validation into CI pipelines to improve deployment confidence and release frequency
• Build automated tests that validate security-first design, verify privacy and sensitive data handling, and include adversarial and abuse test cases
• Collaborate with cross-functional teams to understand product requirements, identify test scenarios, and ensure adequate test coverage
• Perform both manual and automated testing, as necessary, to ensure the highest quality of BlackCloak solutions

Software Development Engineer in Test, SDET

Product Manager

• Identify and develop new opportunities to deliver value to BlackCloak members, with a focus on emerging technologies and competitive differentiators.
• Lead the end-to-end rapid prototyping process, from initial concept to functional prototype, ensuring initiatives meet defined success criteria.
• Partner with CSOC leadership, Engineering and the Director of Product Innovation to vet new ideas, assess technical feasibility, and define architectural approaches.
• Research, evaluate, and recommend new technologies, third-party services, and frameworks based on their potential to solve member problems and create strategic advantages for BlackCloak.
• Take full ownership of new product concepts, from initial research and hypothesis testing to gathering feedback from stakeholders before committing to full-scale development.
• Work closely with our platform, mobile, and security engineering teams to ensure the seamless integration of successful prototypes into our existing ecosystem.

Principal Product Manager – AI & Innovation

Account Manager

• Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs.
• Understand clients’ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture.
• Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions.
• Provide ongoing support and consultation to clients, ensuring they maximize the value of our services.
• Monitor client accounts and analyze data to identify potential issues and recommend solutions.
• Prepare and deliver regular reports and performance reviews to clients.
• Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns.
• Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization.
• Demonstrate creative problem-solving abilities and maintain a “can-do” attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes.
• Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients.
• Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.

Senior Enterprise Relationship Manager

Marketing Operations

• Own the "last mile" of execution for all demand generation programs. This includes building Marketo programs, configuring nurture flows, and managing the final deployment of emails and forms.
• Own the technical setup of Marketo programs for new campaigns. You will collaborate on campaign architecture, manage and maintain programs and campaign logic. Additionally, you will proactively monitor lead scoring and lifecycle triggers to ensure automation remains healthy and data flows correctly.
• Act as the technical resource for campaign web assets. Build and publish landing pages in WordPress, ensuring seamless form integration, follow-up workflows, and conversion optimization.
• Manage the creation and alignment of Salesforce campaigns with Marketo programs. You will be responsible for mapping member statuses and verifying that lead data flows accurately into SFDC to ensure visibility and reporting integrity.
• Act as the final builder and gatekeeper for all outgoing emails. Lead a rigorous QA process to ensure accuracy in audience segmentation, email rendering, link tracking, and email compliance.
• Support the Marketing Ops team as a technical resource, assisting with the execution of data enrichment workflows and automated GTM plays.

Senior Marketing Operations Specialist

Marketing

• Develop and execute regional field marketing plans to generate leads and support sales objectives.
• Plan and execute field events collaborating with our events coordinator, including conferences, seminars, workshops, and roadshows.
• Manage our relationships with third party influencer organizations to build programs that extend our credibility and drive demand such as TAG Cyber and others.
• Collaborate with the CMO and marketing team to build and manage customer engagement through regional customer advisory boards and other customized events.
• Manage field marketing budgets and track ROI.
• Collaborate with sales teams and the digital marketing team to integrate field and regional digital campaigns that drive measurable impact.
• Analyze field marketing performance and make data-driven recommendations for optimization.
• Create and implement joint marketing programs with partners as part of the sales team’s regional programs, including co-branded content, webinars, events, and lead generation campaigns.
• Manage partner communications and ensure consistent messaging on the partner portal.
• Track and analyze partner program performance, providing regular reports on key metrics.
• Foster strong relationships with key partner stakeholders.

Senior Field Marketing Manager

Customer Success Manager

• Communicating directly with clients, primarily through phone, video conference, and email.
• Working closely with internal teams to ensure a flawless experience with BlackCloak.
• Ensuring the successful adoption of the BlackCloak platform and driving ongoing value for clients.
• Running client enablement and support sessions.
• Managing client interactions within BlackCloak’s Client Success tools.

Client Success Manager

Director

• Define and Build a motion for repeatable success within the Federal sector leveraging both partnerships and direct relationships.
• Work cross-functionally within the organization including product, sales, customer success and marketing to ensure ongoing effectiveness and successful motions with both prospective and existing clients.
• Measure and evaluate ROI of sales programs ensuring everything has a direct impact on key business metrics.
• Excel at program building, product demonstrations, pipeline management and closing abilities.
• Develop the program, writing plans for pipeline creation, reporting progress, and forecasting to CRO.
• Exceed monthly, quarterly, and annual revenue goals to continue our explosive growth.
• Other duties as assigned.