BLACKCLOAK

Security Engineer

• Protect corporate executives and high-profile individuals
• Mitigate risks to families, companies, reputation, and finances
• Defend clients’ digital lives from hackers, privacy leaks, and identity theft
• Support corporate security, information technology operations, and compliance
• Design, deploy, and support technology solutions

Operations

• Own and administer various tools such as Salesforce, SalesLoft, LeanData, SalesNavigator, & LeadIQ.
• Ensure data hygiene and integrity across platforms
• Optimize integrations of various tools & platforms
• Assist sales leadership with modeling, predictive analysis & future planning
• Coordinate with cross functional teams such as Marketing, Product, Success & Finance on data integrity, reporting & trending.
• Troubleshoot and remediate issues which may inhibit the team from utilizing tools

Director, Sales Operations

Account Manager

• Build and maintain relationships with enterprise clients
• Gain an understanding of clients' primary needs and support their cybersecurity efforts
• Work collaboratively with the sales, delivery, and security teams to support the seamless onboarding and implementation of BlackCloak solutions
• Provide ongoing support to clients, helping them maximize the value of our services
• Monitor client accounts and identify potential issues, recommending solutions as needed
• Communicate updates and utilization highlights to clients
• Work with internal teams to address client needs and ensure satisfaction
• Support a consistent and positive client experience across their journey
• Collaborate with cross-functional teams to support client issues and enhance the customer experience
• Gather client feedback and provide insight for product improvement and enhance overall client experience.
• Utilize CRM to track activity, analyze data, and identify trends
• Support efforts to achieve key metrics such as Net Revenue Retention (NRR), logo retention, Onboarding, and Utilization among clients

Enterprise Relationship Manager

Full-stack Engineer

• Collaborate closely with AI engineers, software engineers, product leaders, and security experts to advance our AI roadmap
• Be the essential bridge between AI research and the core product.
• Take advanced models and intelligent agents created by AI engineers and build robust, scalable infrastructure and APIs.
• Ensure AI capabilities are powerful, reliable, fast, and seamlessly integrated into client protection services.
• Work directly with our software architect to ensure our platform is compatible with our approach to build AI native products and services.

FullStack Software Engineer

Account Executive

• Responsible for territory strategy and pipeline development
• Work as a trusted advisor with prospects, leading to bookings and revenue attainment
• Develop own pipeline from outbound efforts and respond to inbound inquiries
• Report to Head of Enterprise Sales, contributing to top-line revenue, client satisfaction, and profitability
• Build relationships with key decision-makers in information security departments across various industries

Account Executive – Enterprise

Security Analyst

• Monitor and triage security alerts from a variety of sources including SIEM (SecOps, Sentinel), EDR (SentinelOne, CrowdStrike) and cloud security platforms like Wiz, Orca.
• Serve as a primary responder for security incidents, executing the incident response lifecycle from initial detection and containment to eradication and recovery.
• Support development of threat detection library, including incorporating threat intelligence, tuning within security tools, and SOAR response actions.
• Maintain and draft SOP’s and supporting documents for the Incident Response Plan and strategy
• Analyze phishing attempts, malware, and other cyber threats; partner with Security Engineering to devise additional security controls, administer email security, EDR, ZTNA, and other security tooling configurations to block emerging threats.
• Participate in a 24/7 on-call rotation to respond to critical security incidents.
• Support triage and response for compliance alerts and requests, enabling the continuous compliance program at BlackCloak using tools such as Vanta, Drata.
• Prepare and present detailed incident reports and security metrics to technical and leadership audiences.

Senior Security Analyst

AI Engineer

• End-to-End Model Development: Own the entire lifecycle of AI/ML models, from initial research and experimentation to production deployment. You'll design, develop, and train models from the ground up, including neural networks, GBMs, and large language models (LLMs).
• Build and Scale Production Pipelines: Take models from the lab to a live, deployable service. Collaborate with DevOps and Software Engineering to build robust MLOps pipelines that take trained models and LLM agents into our production environment. Ensure model evals and observability enable scalable retraining and iteration to maximize performance over time.
• Validate and Communicate: Apply a data-driven approach to design and execute rigorous experiments. You'll track key performance metrics and communicate results to both technical and non-technical stakeholders to help inform go/no-go decisions on new initiatives.
• Research & Ideation: Conduct research and evaluate new machine learning and AI techniques to solve complex problems related to digital security, threat detection, and data analysis.

Client Services Representative

• - Exceed monthly, quarterly, and annual revenue goals to continue our explosive growth.
• - Build relationships with key decision-makers in family offices and HNW households.
• - Illuminate the BlackCloak story and describe our product in non-technical terms to non-technical buyers.
• - Self-directed prospecting (specifically Family Offices), product demonstrations (remote and live), pipeline management and educating prospects about cyber crime and cyber security remedies.
• - Other duties as assigned.

Account Executive, Private Client Services

- Protect corporate executives and high-profile individuals in their personal lives from digital threats
- Responsible for territory strategy, pipeline development, and serving as a trusted advisor to prospects
- Develop pipeline via outbound efforts, marketing leads, and inbound inquiries
- Report to Head of Enterprise Sales and contribute to top-line revenue, client satisfaction, and profitability
- Build territory from scratch in a new product category and act as a thought leader
- Support sales activities primarily in Texas, Oklahoma, Louisiana, or Arkansas

Account Executive, Enterprise

Sales Engineer

- Protect corporate executives and high-profile individuals in their personal lives, mitigating risks to families, companies, reputation, and finances.
- Defend clients’ digital lives from hackers, privacy leaks, and identity theft.
- Act as Sales Engineer SME from early meetings through handoff to security operations and customer success.
- Respond to technical presales artifacts (RFIs, RFPs, vendor questionnaires) and assist with security assessments.
- Partner with enterprise account executives and private client services teams to meet or exceed quotas.
- Public speaking at events, conferences, and partner engagements.
- Work with channel and partner communities to demonstrate BlackCloak’s value.
- Collaborate with product, engineering, and marketing to provide feedback and support product announcements and events.
- Travel regionally and nationally for on-site presentations, conferences, and events < 25%.